Liz G.
Yelp
I live right down the road and was so excited when I moved to this area to have an awesome café, with great food and customer service. However, recently, it has gone way downhill.
Today, I ordered the house salad and spinach quiche. They never have the quiche in the display window, and no ingredients are posted anywhere. I didn't realize when I ordered it came with goat cheese. My bad, because I can't stand goat cheese. I even asked the cashier what types of quiche they had and she said broccoli/cheddar and spinach. She did not say "spinach & goat cheese". Kind of important info. Oh well. Life goes on. I ordered it and the house salad, and went about my merry way and sat to wait.
What I noticed today & recently is that the staff literally scream throughout the entire establishment when food or a drink is ready. The café already has great acoustics. No need to scream their lungs out. It's like a military drill sergeant screaming out orders over and over. It completely ruins any ambience. To the owner/staff-Maybe it's annoying to have food sitting on the counter for too long so you raise your voices, but you are also ruining the vibe inside your establishment. People waiting will get curious and look up and see their food. It's not the end of the world if it sits there for a bit. And the staff doesn't need to scream the name of the order that's ready two times in a row. When they call out orders, they literally scream the same order two times in a row. It's already jarring enough the first time. Give people a chance to walk up there before you scream it again, seconds later.
After the staff member screamed my order twice in succession, I walked up to grab my food and looked down at my salad, and there was no cheese on top The house salad literally has 4 ingredients...lettuce, walnuts, tomatoes, and feta cheese. When I ordered, no one told me they were out of feta. W/o feta, it is just lettuce and walnuts and tomatoes. I looked at my salad and asked the cashier if I could get some feta because it's supposed to come with the salad. She just casually said, "oops. We are out of feta." That's where you offer the customer a refund. You are not selling them the product that they paid for. She offered me some mozzarella cheese, which I took her up on, but there needs to be better quality control at this place. It's not the end of the world, but I used to be a waitress and someone always had to make sure the food looked good before it went out. If it was missing an ingredient, we would tell the customer before they had to notice it themselves and we would offer either a refund or a replacement dish.
My Spinach quiche was soggy and undercooked. I took a bite out of it and said, "shoot. This has goat cheese?" The same cashier said it did. I told her, "I am zero for two today on my meals. I really don't like cheese at all." She just smiled and walked away. Honestly. Are you kidding? Between the salad and the quiche, I would hope there'd be enough professional courtesy to offer me a different food item since the ingredients are not displayed anywhere, or a refund. Please train your servers and cashiers better. This isn't the end of the world, like I said. But it's making me not want to go to your establishment anymore, and I've been customer for years.
