Tierra V.
Google
I will start by saying our server Tokyo was phenomenal, she was attentive and bubbly. Unfortunatly, that was the only positive. It was evident early on into dinner that the place is being managed poorly. The bathrooms were disgusting. Of the 4 stalls, only one had toilet paper available and it was not the one toilet clean enough to use. For reference when I arrived there were only 2 other customers in the establishment, so for the bathroom to be in such a disarray was jarring and unexpected.
Food ordered concurrently came out at vastly different times, we were told several times it would be right out, only for 20-30 mins to go by before receiving the same update again. When 2 of the group finally got their food, at nearly the 2 hour mark, we asked to speak to the manager. Tokyo goes and speaks to the owner and comes back to the table and informs us that the owner is offereing a free drink to each of the diners that waited almost 2 hours for their food or 10% off of their meals.
As Tokyo is offering these options, the owner Ashley comes up behind her and clarifies that she is offering both a complimentary drink and 10% off the meal for them. When one of the diners asked if there was something more she could do, perhaps comp the meals for the wait, Ashley became very combative and rude with the group, even going so far as to say, "this isn't McDonald's babe" in response to comments about the wait times.
Wildly unprofessional and very unexpected. I wasn't even going to write a review until I saw how unprofessional the owner responded to other reviews that were left. To add insult to injury, the owner wrote 1 response, then copied and pasted it as a rebuttal to any negative (true) reviews that were left. The same one I'm sure will be left under this review as well.