Dr J
Google
We are very disappointed in this Cali kitchen place. There was no one there to greet us upon entry, and we had to seat ourselves. We then had to wait over 30 minutes before someone even came to our table to acknowledge us and take our drink orders. Returning with the drink orders took some time as another 30 minutes had passed before we would see them. The shots were not brought out in shot glasses as standard at other restaurants and were instead served to us in plastic solo serve like cups🥤. This was weird, which we had never seen before. We were now ready to order food at this point, but no one was available to assist us with completing this. We asked the guy at the bar if he could take our food order, and he stated to us that he only takes the drink orders and is not a server and does not take the food orders. So we asked him well if he could find our waiter for us to let them know we are trying to order. Finally, the waiter arrived to take our orders, which added more confusion because we were here for their wing special we were told about, and the menu had different quantities of wings than what was being offered on the actual their wing special. This added additional time for staff explanation, which could have been avoided if this informatuon could have simply been stated provided in the menu or if the wing special would simply come in the same wing quantity amounts that are listed on the actual menu. After ordering, it took another 30 to 45 minutes to receive our orders. Now we see the same guy from the bar who told us he is not a server and only takes drink orders and did not take food orders, literally going to tables, taking food orders, and serving. This was alarming since we were the only larger table party thlere with only a few other separate diners in the facility, each dining alone. There was no cause for the continuous delays and increased long wait times. It took so long to receive our order that we just simply asked them to make it to go instead of having to wait any longer. The food was not fresh at all, the fries🍟 were cold, and the taste was bland and mediocre. In addition to dining, some of our party came to experience and participate in karaoke 🎤also, but this never took place whatsoever. They waited and waited, but sadly, it never happened. Nothing was ever done to accommodate for the long wait times or the slow service that was rendered. No apology was offered. No discounting or coupons were offered for the issues we experienced. Cali Kitchen took no accountability for their actions.. This was our first time to this establishment, and as a result of this experience, it may possibly be the last. This is not the way to make a first impression on customers. Cali kitchen, y'all need to do better‼️