Crystal Rigby
Google
Great food, ruined by the worst first impression.
Extremely disappointed. From the moment we walked in on Saturday the 6th, the host made us feel like we were a burden. There was no smile, no eye contact, no warmth—just a dismissive, put-out attitude as though we were inconveniencing him by being there. He was short with us and quickly turned his attention to other guests, making it clear we weren’t worth his time.
I’ve worked in and managed high-end restaurants, trained servers, and now run a service-based business myself. I know how critical that first point of interaction is. A host sets the tone for the entire experience, and in this case the tone was cold and unwelcoming. For the level of pricing here, guests should expect more than just good food; they should feel respected, valued, and genuinely welcomed from the moment they walk in the door.
The food was good, but that’s not what I’ll remember. What will stay with me is how unimportant and unwelcome we felt before we ever sat down. Too bad management can’t match the quality of the kitchen with equally professional and kind service at the front. At this level of dining, hospitality should feel effortless, not like pulling teeth.
We won’t be back—and future guests should know that the food may be memorable, but the hospitality at the door leaves a lasting negative impression. If management doesn’t take that seriously, the restaurant’s reputation will eventually pay the price.