Miles
Google
I went into this establishment on Saturday April 12th with my mom and we were immediately greeted by a security guard instead of an actual hostess. While looking to be seated, the security guard handed my mother and I two menus & said enjoy. We looked at him confused before I asked, “so do we just seat ourselves?” and he said yes, anywhere on “that side” in which he pointed to the right side of the establishment which consisted of a table of beautiful black women and a black couple seated at the bar. However, on the left side of the restaurant, there were multiple white families, but no black patrons. It seemed as if the restaurant was divided between the two groups. Before walking over to find a table, the security guard also mentioned that he would have to charge us $5 if we wanted to sit on the outside patio.
When our server finally greeted us and asked for our drinks, I asked for a margarita on the rocks, to which the server responded we would have to go to the bar and order our drinks ourselves and also pay at the bar. I was taken aback after hearing this as I’ve never been to a restaurant before where I was told I had to order my drinks separately at the bar. I then went on to order my meal and I asked for a side Caesar salad with ranch dressing instead of Caesar dressing. My server brought the salad out with no dressing and after asking for ranch dressing once again, it took the server over 5 minutes to bring me a small container of store bought ranch dressing. The romaine lettuce in the salad was also visibly old, yet they still served it to me. Once I noticed their ranch dressing was no longer homemade, I informed the server I did not want the salad. He then proceeded to take the salad back and a few moments later, he reappeared at the table stating the kitchen staff offered to remake me a Caesar salad for “free,” and I politely declined.
Finally, after finishing my meal and asking for the ticket, the server repeated and confirmed our order with us. While repeating the order, he mentioned the Caesar salad and stated “because yeah you did order the Caesar salad.” Immediately I go, “wait so you’re still charging us for the salad I didn’t eat nor touch?!” to which he responded “I mean yeah that’s why they asked if you wanted it remade because they said they would either remake it or if you don’t want it, you’d still have to pay for it.” I simply responded with “okay.”
This is my first time ever writing a negative review, which says a lot about the customer service at this establishment. In the past, I used to visit this restaurant frequently and loved it, but it is evident now they have gone downhill. My family and I frequent restaurants often and this is by far the worst experience I’ve ever had with a restaurant. Although my server and the bartender were nice, they were not accommodating at all due to the owner’s new policies. It’s extremely disheartening that this is a place I once used to rave about, and now I am having to do the complete opposite. I would rate the entire place 0 stars if I could.