Ismael Parra
Google
My recent dining experience at CPK left much to be desired, primarily due to the lackluster management but with commendable efforts from the staff. Arriving around 5 pm in the afternoon, my party and I were greeted promptly and seated courteously. However, the initial promise of a pleasant evening soon faded as we encountered several issues that went unaddressed by the restaurant's general manager.
One of the most glaring issues was the absence of the general manager herself. Despite our attempts to signal for assistance and express our concerns to the waitstaff, it seemed as though the manager was nowhere to be found. This lack of managerial presence was particularly disappointing, as we had hoped to discuss our grievances directly with someone in authority, sadly, someone with zero care for this business holds the title of GM.
Our concerns ranged from slow service to subpar food quality, yet none were met with the attention they deserved. It was disheartening to witness the disorganization and apparent indifference from the management team, especially during what should have been a peak dining hour.
Despite the managerial shortcomings, it's worth noting the commendable efforts of the restaurant's hardworking staff. Despite being visibly busy attending to multiple tables, our server remained polite and attentive throughout the meal. The kitchen staff also appeared to be working diligently, despite the evident challenges they faced.
In summary, while the restaurant's employees displayed commendable dedication and professionalism, the lack of effective management severely impacted the overall dining experience. It's my hope that BRENTWOOD California Pizza Kitchen addresses these issues promptly to ensure a more satisfactory experience for future patrons. Seriously, put your incompetent general manager to stop embarrassing the restaurant.
