Krystal Harris
Google
I would say zero stars. But the two other people outside of the manager that I encountered were pleasant enough and helpful so I gave the one star for them specifically. I couldn’t comment on the food because we were treated so rudely by the manager so we decided to leave.
One, my mother is wheelchair assisted as so the hosted made the accommodation and moved a chair so she could sit at the table. This was great and prompt service. Two, after my encounter with the manager, another employee was able to answer a quick question (the one I tried to ask the manager) promptly and without any apparent annoyance. This was also good.
The manager (who I found out later was the manager) was the problem. Once seated we scanned the menu, and were unsure if the menu at the front - which is why we decided to sit down- was being served at the time. I only wanted to ask if they were serving lunch at this time. It was a one word answer. The manager walked by because my server was delayed in reaching our table after we sat down, I said “Excuse me can I ask you a very quick question,” he immediately took one look at us (brown skinned women, one in a wheelchair), and decided we were not worth putting a single stop in his step and he waved me off immediately and said “Your server will be right with you” and it wasn’t a nice way about it at. It was literally with the attitude of a mean girl who couldn’t be bothered with people they felt was beneath them. I don’t take time to write reviews. I rarely complain but this was enough to make me immediately sit here and write this review. Whoever owns this location needs to take a seriously hard look at this person. I worked on the service industry and there are so many ways to address a customer even when we are busy or dealing with emergencies.
Later when I complained I found out he was the manager. He proceeded to tell me my feelings were not valid, and that he had an emergency he had to attend to, and someone cut their finger and he was rushing to them. All ago that is fine and well, however it’s a simple “I’m so sorry I have to take care of an emergency I’ll be right back or your server will be here shortly”. That is not what I got. And then when I did explain it to him how I FELT with the interaction, he said well “that’s your perspective and that’s not what happened”. Then. He asked if we were still planning on eating here, and I said no we’re going to leave (because we wanted lunch and that was the whole reason for the question anyway) but then he was like ok good. Have a safe flight. And prissily walked off. Incredibly upsetting. Don’t judge a book by its cover, we are high net worth individuals, and tip well and if we had been treated with dignity we may have considered finding something on the menu to eat as we were already seated. This was a clear case of assumption based service and I honestly believe a higher up, should really take a look at this manager and this location. There is a reason for the bad reviews and I would say the way this man manages is probably the source of the problem.
