Brandon G.
Google
**UPDATE: So, not only did this company not respond to me when I asked them to do the right thing and respond accepting the CB, they decided to needlessly tie up my money even longer by responding with a representment rebuttal! The fact that you knowingly had zero evidence on a blatant fraudulent charge, yet still decided to challenge it on the slight chance you might've somehow satisfied to resolve in your favor, is low and it shows a lack of integrity and respect as a business. Had you just accepted liability, I would've seen that and removed this review as it would no longer reflect my opinion of this business. Instead, your representment was insufficient, obviously, and immediately went to pre arbitration. Now you have to accept the loss AND this review.**
This place allowed a scammer to use my stolen debit card info, and let them either swipe a cloned card at their Square terminal in-store or order online through their website. $85 of my money fraudulently spent here that I now have to fight to get back. What's the point of having security features like EMV Chips and Tap to Pay, or anti-fraud online checkout security features, if merchants still just continue to accept less secure transaction methods. You'd think they'd use better judgement considering that liability for fraudulent in-person charges shifts heavily over to the merchant themselves when the chip isnt used. Use better judgement and discernment guys.
