Michelle N.
Yelp
Really sad to have to update my previous 5 star review, but I experienced first-hand what the other negative reviews mentioned, specifically the quality of food and lack of attentive service. This was my first bad experience here, which could have easily been forgiven if it was properly rectified. Mistakes happen, I understand, but it's how you handle those mistakes that make a difference.
We ordered the chicken teriyaki entrée (comes with side salad & miso soup), taco mexicano roll, and philidephia roll. Took two bites of the phily roll and noticed something was off. Asked my husband to try it, thinking maybe it was just me, and he said it also tasted off. Taco mexicano roll was off as well, so I sent both back and ordered the spicy salmon hand roll and the dynamite roll instead.
Restaurant was not very busy. Staff was often in the back talking to eachother while multiple tables, mine included, had empty water glasses that needed refills. I had to ask for more water because even though our server walked by multiple times he wouldn't fill our waters. My food also took an exceptionally long time to come out, long after my husband already finished his food. The most frustrating part though was that my dynamite roll was not made the same as my husband's, missing the big pieces of crab meat that he had in his, and they still charged us 50% of the Philadelphia roll because of how much was eaten. Argued with me and wouldn't take it off. I regret asking my husband to try it and should have just sent it back as soon as I noticed something was off. For something like sushi, you should not be charging a customer at all for something that could make them ill. Especially considering it took so long for the other items to come out. I can accept paying 50% of a roll that was partially eaten, but they'll have to accept a negative review. Way to tell a customer "Sorry we almost gave you food poisoning."
All in all, if you come here, keep in mind its hit or miss. The miso soup, side salad, salmon hand roll, and my husband's dynamite roll were fantastic. My phily roll and taco mexicano roll were however inedible and tasted foul. Not sure if they were petty or rushed with the dynamite roll, but it was still disappointing.
Moral of the story here, send your food back if it tastes off and don't question your own tastebuds or try another bite. Don't expect a 5 star experience every time or even consistent quality when you come here.
