Wes Paul
Google
A couple of months ago, my wife and I booked this place for a big gathering. We rented the big gazebo, which overlooked the whole lagoon. Due to the number of people, we are able to have prices fixed per head. Now, pay attention because here is the conniving scheme that this management has done to us. Make sure you remember this detail. We have an agreement that our time starts at 12:00 pm till 5pm closing. That was the deal!
My wife and I made sure to be the first one there. We got there at the horrific parking lot at 11:30 am. Asked the Management Office where our parties can park and ask them where exactly the gazebo is. Sorta like recon mission. They told us all the information shook hands that we are all going to be back at 12 pm. They said, "Oh yeah, no problem, glad you guys are here," and all that blah blah.
Saw some of our friends arrive at the same time or 5 mins after us. Informed them that we can not show up at their office at consensus time.
So right when 12:00 pm. hit, we started walking at the office and informed them that 75% of the attendees were here under the name of my wife. We asked how about the others that are late? We are told that one of us should stick around at the office so that we can verify that they really are part of our party. So my wife stayed while I took care of the gazebo space that we rented and got that place settled for friends that are already with us.
So we thought that everything was going well until one of the employees told us that we must leave by 3 pm. We asked why and she said that one of our friends had arrived before us and started using one of their water sports. We argued that how can that be, as we are the ones who got there first talk to the manager for recon, and checked people in one by one. If one of our party arrived there early they wouldn't be able to use one of their water sports and they would have waited for us because they have not been there as most of them are from out of town. As for the local friends, they are the 25% of attendees that came in late, so they arrived after us.
Clearly, this employee is lying. However, no matter how we try to argue, they are adamant about kicking us out at 3 pm. The supervisor on duty went out and said that they could extend it until 4 pm. When technically speaking, we have until 5 pm. We didn't want to argue anymore because we are losing the time that we can spend with our friends.
We figured that they want to close early and clean up before 5 pm. That's why they didn't hold the end of their bargain.
Such a horrible business. We will never come back here again, and we will never recommend it to others as well.