Cambridge Satchel

I had a fantastic experience with The Cambridge Satchel Company- 9.7.22 I was super excited because this is going to be my very first bag from the Cambridge Satchel Company. I have been looking to buy the classic satchel bag for a very long time!!! 😌 More importantly, I admire the entrepreneurial journey of the company founder and CEO, Julie Deane. She is such an inspiration to me. Firstly I would like to give you my experience about the service they provided (this is not sponsored). The staff name “Abbie” was really helpful and friendly. To me, she delivered such a remarkable customer service. I contacted the flagship store in Cambridge enquiring about the classic bag. She was very nice and she helped me out along the processes from phone call enquiries, a follow-up call and collecting my new bag. Thank you so much for this, Abbie. Also, I would like to mention Becky she was very helpful when I visit the store. Very friendly and kind. KUDOS to you both!!! Secondly, I would like to mention the store it itself. The shop in Cambridge is really beautiful. It exudes a sense of creativity and craftsmanship. The store is located just around the corner to King’s college chapel 💒 If you ever come to visit Cambridge, do come check this place out. I recommend it!! Pick up a high-quality stylish leather bag and accessories (Made in Great Britain). It is the pride of Cambridge.

Bad Quality and Bad Design The handle snapped in no time. I wasn't even carrying much in the bag. It is difficult to hold the weight of the bag with just a little knob. See the images here. My opinion is that if you want a sort of fashionable-looking bag just for a month then this may be the brand for you but for me I don't think this is not worth it.

Super friendly staff! I’ve had my bag for half year, I’m impressed by the amazing after sales service. Good value for the lovely bag and customer care!

I would not recommend this to anything but standing on a shelf. Those bags do look great indeed, but the utility is just... abysmal. I've been trying really hard to convince myself it is a everyday bad for a year. And every single day I used it was just a nightmare. The convenience and feel of the bag makes me think whoever designed that did not even attempt to make it comfortable or easy to use. I give up, back to my old £15 no name brand bag.

Great place to shop with great customer service

I wont even give one star. A male manager was really really rude, really really impatient. He even said it was his shop, he didnt care. Pity for company has staff like him. Will tell all my friends not shopping in Cambridge company， unless who likes to be treat badly.

The Cambridge Satchel Company is an iconic brand and shows the Cambridge entrepreneurship at the cutting edge

I'm in love with this place and continue to get their bags for special occasion gifts to myself. If you sign up for their emails you get notifications for their awesome seasonal sales too.