Lori M.
Yelp
I'd like to start by saying we may have caught them at a bad or busier than usual time. I wish I had an opportunity to go again to know & not post this review, but I was traveling & wont be back anytime soon.
When we entered the ordering system was very confusing. Rather than work left to right like most long narrow service counter delis, their ordering window was to the right end farthest from the door & then you paid at the window closest to the door, meaning you finish ordering right where new people are walking in & confused about what they flow is. That was awkward & didn't make any sense to us, given the customer traffic jams it created.
I odered a gourmet grilled cheese with a fruit cup & chips on the side, as well as a bottled water & a summer ale from a brewery in Portland, ME. It was outrageous & I never fully received an explanation for why it cost $26 (way more than the cost on the board). It also took FOREVER to get our food. They served both with a large juicy pickle on the tray when we asked for no pickle. When we mentioned it at food pick-up, the person giving us our food just shook his head & reached over & pulled it off the tray. I was shocked but hungry & just took the pickle juice soaked sandwiches.
The sandwich was good overall & the fruit was fresh, but we were so frustrated with the process of getting it, it wasn't easy to enjoy. We did enjoy the view of the harbor & being a short walk from the water. All in all I was disappointed, but I do hope we caught them on a bad day.