Canopy by Hilton Washington DC Embassy Row

Just completed a 4 day stay and would return again in the future. The entire team were extremely patient, accommodating, and kind to our family with a young child. The rooms were spacious, clean, modern, and had great amenities inside. The general manager frequently asked how our day was, what we had explored that day, and if there was anything he could personally do for us. The entire team were lovely. I highly recommend.

The hotel is located in Advithi prominent part of downtown Washington DC. It is 15 minutes from the nearest Metro station. The rooms were also clean and fairly large. Service was pretty good too as was the associated restaurant that served breakfast and other meals. Highly recommend parking your car just behind the hotel at a parking garage that charges less than 1/3 of what this hotel $76 parking fee is

A Gem in Embassy Row! My stay at the Canopy by Hilton Embassy Row was absolutely fantastic, earning every one of these five stars! From the moment I walked in, I was struck by how comfortable, clean, and well-appointed the entire hotel is. The rooms are beautifully designed and incredibly relaxing after a day of exploring. The location couldn't be better. Being so close to Dupont Circle, Embassy Row, and other key parts of Washington D.C. made getting around incredibly easy and convenient. What truly set this hotel apart, though, was the attentive, friendly, and responsive staff. Every single person I encountered went above and beyond to ensure I had a wonderful stay. Their genuine helpfulness made a huge difference. And let's not forget the on-premise restaurant! It's a huge bonus, serving delicious breakfast, lunch, and dinner. Their happy hour is also fantastic – a perfect way to unwind. I highly recommend Canopy by Hilton Embassy Row for anyone visiting D.C. You won't be disappointed!

The front desk staff were so professional and welcoming. The rooms were modern, spacious and clean. Lovely beds too. The restaurant was excellent- great Italian food and proper delicious breakfast. Location was excellent- not too close to the bustly areas near the mall but close enough to walk to. Farragut station was close. Area is very clean and safe with mostly embassies in the area. Close to shops including a whole foods in the north. Was good value for money too. We were a family of four and stayed for 3 nights.

Had a great stay over the weekend there. It was good experience but once we arrived home we noticed bed bug bites. We obviously decided to nicely reach out to the hotel administration to let them know about the issue. They did say they would investigate it and just never reached back to us. It was not something I was rude about. We genuinely just needed to know whether me it was from there or something else.

Great little hotel near a lot of the DC tourist sites. Quick access to many restaurants and shops in walking distance as well. Minutes from the White House and other site seeing activities. The hotel is reminiscent of the boutique style. The rooms are fairly modern and were very spacious and clean. Bathroom had some very minor wear but otherwise was fine and very large. Entry door to the bathroom is barndoor style which slides to close (same with shower door). There is an on-site restaurant with Italian-American food options so if you don't feel like trekking out, you have that option. They offer room service options as well. There is no pool but there is a fitness center. Staff was all very friendly, personable and happy to be of service. Even the coffee machine was great, it was a fairly new or otherwise in great condition Nespresso machine and worked just fine. The only minor bummer was that our TV at times didn't function properly and either lagged really poorly or didn't load channels selected. However we didn't spend too much time in the room so it wasn't a huge setback. They also have water machines on each floor and the machines dispensed nugget ice which was cool. Overall, I would certainly recommend staying here if a DC trip is in your plans!

During my recent visit to Washington, D.C., I had the pleasure of staying at the Canopy Hotel Embassy Row, and I cannot speak highly enough of my experience. From the moment I checked in, the staff there was absolutely incredible—warm, welcoming, and genuinely attentive to every detail. Throughout a very busy weekend, especially during the vibrant World Pride celebrations, the team at Canopy Hotel went above and beyond to ensure my stay was comfortable and enjoyable. They were consistently accommodating to each request, demonstrating professionalism and genuine care that truly made a difference. I am incredibly grateful for the exceptional service and hospitality I received. If you're visiting D.C. and looking for a hotel with outstanding staff and a welcoming atmosphere, I wholeheartedly recommend Canopy Hotel Embassy Row. I look forward to returning soon! R Guidry

I have stayed here a number of times and have always had a great experience. The staff are fantastic and friendly. Brett at the front counter is amazing and always willing to help where he can. I am truly grateful for how the staff have looked after me. Rooms and location are excellent. I try to stay here every time I am in Washington DC.

The hotel itself was in a very central and busy area. Sound was not an issue. Everything was relatively close or just a walking, scooter, bike, uber or bus distance away, all very easy to use. The location itself was very clean and modern looking, nice vibe with a boutique feel. Friends came over and they agreed it was a "nice place". All the amenities were a few notches above average. One thing however, seems like street parking in this area is not great, so best to uber here if you can manage that.

This hotel is located in a great part of the city. It's convenient and centrally located to the White House and other monuments. It's easily accessible by Uber and lots of Lime scooters to choose from to get around. The staff were incredibly friendly and helpful. The breakfast buffet was delicious and freshly made. The rooms were spacious and clean with lots of nice features.

This hotel was simple and comfy. While there aren't amenities like a mini store or marketplace to grab essentials, the rooms are spacious and clean. Staff were attentive and kind. The location of the hotel is super convenient to White House and Mall of America features. Definitely would stay here again. Only negative is that housekeeping never left us the appropriate amount of towels and washcloths for our 4 people and there is no on-site self service laundry which meant we had to carry clothes to a nearby cleaners. Would stay here again.

I had a delightful Father's Day weekend at the Canopy By Hilton. Everything worked as if by schedule. The weather was perfect. The location is perfect. Service was superb. And their restaurant has a great breakfast. All we needed to do, really, was enjoy our time with family. Maya was the guest service we saw on arrival and departure. She's amazingly efficient and courteous. The staff was superb. We informed Maya about an inoperable outlet by the coffee station in our room. By the time we went out for coffee and returned, it had been replaced. Truly a superb experience

Upon check in Maya was super sweet and helpful! She was able to accommodate our early arrival and it was sincerely appreciated. Thank you Maya! Hotel was clean and inviting, we loved the decor and comfortable cozy vibes downstairs in the lobby as well as in the room! The bartender and wait staff in am and on were great in the restaurant as well. The food was yummy too! Walking distance to the White House (12 minutes to be exact)

This Canopy by Hilton is in the Embassy Row area. It's just a short walk to the White House. The first Canopy hotel opened in 2016 in Reykjavik, with research from more than 9000 travelers with the first US properties opening in 2018. It feels fresh, with the modern and playful furnishings, to the comfortable bed, to the well-appointed bathroom, water filtered fillers, modern farmhouse ambience. There's a barn door dividing the bed, desk, tv from the foyer and bathroom. Floors are dark paneled wood, no wall-to-wall carpeting. When driving off Rhode Island Avenue to pull into the hotel, there's just a tight area to stop. There is no parking lot, only valet parking. Valet parking is $65 a day. Public areas are comfortable and feature diverse faces in the artwork. There's a small Made in DC shop in the lobby. Staff are friendly, personable. One of the elevators was not working. Overall, clean and quiet in a great location.

Pretty okay hotel with some aggravating quirks that make it seem like someone in a corporate office is making decisions for a hotel they've never stayed at. But it's centrally located, clean, and relatively spacious for a price that isn't scary high. PROS: -Nicely located to a gigantic range of things. You're a short taxi from the White House and other tourist stops, and you're within a mile to a ton of bars and restaurants. We were awoken every morning to tons of honking, though, so if you're a light sleeper, this also means you're next to DC's angry driving problem. -If you want to go a bit further out, Canopy has free bicycles you can check-out as guests here. You can bike a bit further out if there's something you wnat to explore. -Bathroom was nicely sized. I hate being cramped in a bathroom, and we selected the Canopy because it was one of the few downtown hotels that seemed to have more than a closet's worth of space. That proved true, and it could fit two or three people doing their thing in the bathroom if you needed to. -Room itself was decently sized too. For downtown DC, I really can't complain. There was enough space around the bed to easily walk next to someone, and I never felt "cramped" - even when working from the hotel room all day. -Speaking of, the free WiFi is okay for standard work. It's super slow on VPNs, but it'll work for most email checking. (It gets slow for streaming TV or movies) -Bed is plushy, comfortable, and gigantic. I had some amazing night's sleeps here. -The room has in-room, handheld clothing steamers for getting wrinkles out of your clothing. As another reviewer says, this also means they don't have irons or ironing boards in the room (there's very little space. The closet itself is hidden inside the bathroom!) -There's a cute "local items you can buy from DC" store downstairs with a range of trinkets, foods, and other small, local businesses. It felt less clutter-y than the typical tourist store while still letting us buy something small to memorialize the trip. CONS: -Valet-only parking here, and we were quoted over $70 a night. -The Canopy brand, this one included, seems to use "trendy" half-carts for luggage carts. We both stared at the luggage cart and assumed we'd need to make 3 trips - which defeats the point of a luggage cart. Especially if you're on a long trip with lots of luggage, it's a very precarious game of Tetris (that I won!) to manage to get your items to your room. This is made harder by the fact that there's a tall ledge to get into the elevators that you have to get the cart over. -No coin-operated laundry. This exacerbates the "lack of a full luggage cart" if you're trying to travel with 14 days of clothing. -Our room was dark. There's a single, tiny window that faced a tall brick building. During the middle of the day, we had to have the room lights on or we wouldn't be able to see much of the room. It's DC, and tall buildings are expected, but this isn't the place for beautiful natural light. -They provide a glass carafe and a water refilling station instead of water bottles to cut down on plastic waste. 100% behind it. What I'm confused by is why the water refilling station is shorter than the carafe, so the carafe doesn't fit underneath it. It leads to holding the bottle at a 45-degree angle, and your water carafe is a wet, dripping mess as you walk it back to your hotel room. Why? -Housekeeping doesn't seem to leave an extra roll of toilet paper in the rooms - or it's hidden somewhere I can't find it. You get the 3/4ths roll they leave on the holster, and that's about it. If you don't have room service daily (you can opt in or out at check-in), this means you'll be fetching a lot of toilet paper. It seems like an odd choice; I'm used to at least 1 bonus roll so you don't have to hunt down housekeeping.

Location, location, location. For those who like to walk to their destinations, Canopy by Hilton Washington D.C. Embassy Row places you in the center of it all. It's an easy stroll to museums, monuments, shopping, restaurants, most everything you could ask for. As well, the staff is consistently kind and helpful. Those pros noted, I'd be remiss if I didn't mention that, while the rooms are comfortable, this hotel is the kind of place where things look fine at first glance, but, as you get settled, you find hair from guests past in the "chiller" and notice layers of dust on the hard-to-reach edges of the carpet behind the bedside table. After a few of these discoveries, I stopped myself from looking too closely at anything for fear of what I might find. Also, if you are noise sensitive, know that footfalls from above and conversations from the hallway and neighboring rooms might be an issue. Finally, I found the lack of diversity in the people featured in the majority of the hotel's artwork curious, especially given the demographics of the District, staff and guests. Three and a half stars.

Centrally located in DC, very easy walking distance to the metro and Uber to get to The Mall and Musueums. Clean rooms and good service. There are breakfast packages that can be purchased with reservation or just order a La carte. They also had a neat room breakfast ordering for a "lite breakfast" which included yogurt granola fruit and orange juice for $5

This is a very nice hotel ; location very good. Walking distance ten minutes to Wawa, jimmy John's and a Dunkin' Donuts. Hotel staff very friendly . Rooms are a good size and very clean . A lot of seating in the lobby to just unwind and relax. Full bar downstairs if you want a drink. Beds are very comfortable. Only minus would be if you need to park your car valet is $70 a night/ and is the only parking offered at the hotel. If you don't mind a ten minute walk there are lots/ parking garages around $15-$25 a night.

This is convenient place for being downtown. Booked on Travelzoo and this was my 2nd time staying here. A good place that's close to downtown and walking distance to Farragut North/West. Highly recommended!!

Just an average hotel, nothing "special" about it, but GREAT location!!! Right in the middle of the hustle and bustle (but quiet inside), the hotel is situated among several restaurants and bars in the Wharf. It is within walking distance (or the metro) to the monuments, parks, and restaurants of downtown DC. Location is the best part about this hotel. Found the hotel room to be a little overpriced for what it was. On the small side, and not a true "water view" we paid for, I would say stick to the normal city view room. The room did not have any water bottles or snacks available (filtered water down the hall); which was just a little inconvenient late at night. Don't have high expectations, but would recommend if you want a cheaper hotel (compared to others in the surrounding area) in the Wharf.

Came for a quick snack and a drink. Decided to sit in their outside section because the weather was nice. Good service! My server came back every now and then to make sure I was ok. Their food is a little pricey, but it's worth it. It's at the wharf so you know parking is crazy. The only advice I have for those that don't want to pay for garage parking is to park a couple blocks away and walk.

Loved The Canopy! Decided to take an educational adventure with a few colleague friends. The hotel was super cute and conveniently located. The front desk was always so kind and welcoming. The room was very spacious and accommodated the luggage space of 3 overpacking maniacs! The room came with a mini fridge so it was easy to have oatmeal/yogurt breakfast in the room. I would definitely recommend borrowing the free hotel bikes and biking around the city at night! That was the highlight of the trip for us. I took one star off for the quality of cleaning. Upon arrival, we found random chapstick and listerine caps in the crevices of the bed and closet area. Not a huge deal, but still worth mentioning. All in all, I would stay there again.

Absolutely incredible. Location, decor, food, STAFF! We hosted our team meeting at the hotel, and it far exceeded our expectations. We all agreed we'd do our meeting again there! Special kudos to Jenay and Camilo!

If you're the type of traveler wanting to stay near a city's coolest neighborhoods while still being close to the tourist spots, stay at the Canopy Embassy Row. Here's why you should: 1) Location: It's in the heart of the city being a 15 minute walk to the White House and a ten minute walk to Dupont Circle, a neighborhood with one of the best weekend farmers markets, and Logan Circle, a historic neighborhood with parks, cafes and restaurants. The hotel is a ten minute walk to the McPherson Metro Station. 2) Space: It's recently renovated and it shows. The design is urban chic from the Shop Made in DC in the lobby to the art on the walls. It's a beautiful space! 3) Rooms: They aren't huge, but for a city hotel, they are! We were very comfortable as a family of three in our hotel room. 4) Parking: Street parking nearby was easy to find at night and it's free on Sundays.

We are currently staying at Canopy Embassy Row. Gladly paid inflated prices for the Inauguration. Now, the bar refuses to change the television to the Trump Rally. Everyone in the bar cheered when asked if the one tv should be changed. The bar manager, Jason (would not give his last name), refused to change the channel and said that if we wanted to watch the Rally, we could watch in our rooms. Do not give this outdated property your business.

I was here for two nights on business, didn't have much time to explore the area but it's close to restaurants and shopping. We had a flawless dinner at Le Diplomate - would highly recommend going there. The room was gorgeous and well decorated. The bed was so soft and comfortable and the area to hang clothes/layout your suitcase/ shoe rack was sooo functional. I want to see that in every hotel. I also greatly appreciated the nods to being environmentally friendly - having a glass bottle that you could refill with filtered water down the hall instead of water bottles, hand soap in a bottle instead of bars of soap/mini toiletries. Also LOVE the steamer instead of an iron. The only snag was breakfast - I guess the kitchen got a late start because when we went down for breakfast it was a limited menu - only 3 items available. They said it would be at least another 30 minutes to have other options, so I had a vegetarian omelette which was just not what I wanted at all and wasn't great either, so we didn't eat there again. Overall, I would stay here again.

Held a meeting at the Canopy Embassy Row last week and the service extraordinary! The staff went above and beyond to exceed our expectations. Special thanks to JENAY and CAMILO whose professionalism factored in to make our meeting a great success.

I like this hotel very much. Every staff member was friendly and helpful. The lobby is really nice - - I'd like to hang out there just because. The room was 'as advertised' (looking at you, Marriott, for always providing a room that is less than what the photo indicates when booking). Its location is about equidistant between the Dupont Circle and Farragut North Metro stops, but the S2 bus runs down 16th Street. The one drawback with this hotel, as a business traveler, is the desk and chair in the room. VERY uncomfortable.

Beautiful, clean and quiet hotel, giant guest rooms, and thoughtful amenities. Friendly helpful staff. What else could you want in a hotel? I was in town for a conference but decided to stay here rather than the nearby conference hotel and I'm glad I did. I had read another review about how quiet this hotel was and that's what sold me; I'm a light sleeper and hate hearing hallway doors slam all night. I was given a room far from the elevators (per my preference), away from the busy street. I heard very little outdoor noise my entire stay and literally did not hear a hallway door slam once! Loved the filtered water station, tall drinking glasses, sliding barn door to the bed area. I could have expensed a pricier hotel but thrilled to have found this. I do have Diamond status but since was eating breakfast with my conference I did not take advantage of the food and beverage credit.

Love the lounge service is very good. Ambiance is very cozy enjoyed my visit. Bartender was really good food and drinks were great. If you go there you will not be disappointed.

I stayed here for a staycation and really enjoyed my time. Staff was kind, the room was pretty clean, and the beds were comfortable. It seems like Hilton's version of Kimpton, so I plan on staying in other Canopy properties in the future. The room had lots of plugs and USB outlets, a modern drawer fridge (that didn't really get cold so don't depend on it), and non carpeted floors were nice parts of the room. The floors were creaky and its easy to hear everything happening in the hallway. The barn door was more of a decoration and bolted to the ceiling, so it wouldn't close. I wanted to leave a review to share photos of their accessible rooms since I was given one. The location is great. Go around the corner to P street for restaurants and Whole Foods. It's within walking distance to the White House and other DC landmarks. There are free bikes to use in the lobby and a fire pit inside, as well. Overall, a great property,

The staff is sooooo AWESOME and sooooo Friendly!!!!! Rooms are clean and a good size. Location is safe And right in the heart of DC. Within minutes of anywhere you wanna go The Bar!!!! Look for Freddy to make you a great drink and Jerome to cook you up something delicious. I have to say they made this stay exceptional. They actually checked to make sure you were content w your drink or meal and I appreciate that so much!!!! Thanks guys!!! You're the main this review is being posted (And no they don't know I'm even writing this, lol) Due to the great Hospitality, WE WILL BE BACK!!!!!! Thank you!

I didn't stay at the hotel, but I did stop by for a relaxing breakfast. Attentive staff, but a laid back atmosphere. I had simple American breakfast with scrambled eggs and bacon. It was cooked to perfection. I've got one more night in DC, and I think this will be the place for me to grab the final meal on the way out. It's got a great vibe. Hard to describe. Restaurant is called Truno.

Being unfamiliar with this area, we got lost searching for a place that served breakfast. Finally we settled on this restaurant inside Canopy, a Hilton Boutique hotel. We loved the quiet welcoming vibe. The decor looked pleasantly modern and the staff were friendly. It's a simple breakfast menu. Food came quickly. My dining companion was intrigued by the almost real texture of the Impossible (meatless) Sausage. It's a relaxing, satisfying breakfast.

This has been my best stay in DC to date. Rooms are spacious and comfortable. The location is great. I can't think of a bad thing to say. Definitely will return.

Stay here was pleasant enough canopy is usually a good deal with updated rooms and good hospitality. Definitely can't forget the lobby and the designs, art and furniture around the building are great. Prime location for a downtown vibe with arguably the best clubs (rosebar,the mayflower, decades,12after12) all within 2-3 minutes walking distance. Restaurants and shopping also 2-3 minutes away. Parking was easy enough to find on the street very close by. The pay booths didn't work so I downloaded the parking app.

I am very happy with this hotel. There are no carpets in the room, the sound insulation is good. The air conditioner is quiet. Refrigerator and coffee machine. It is located 20 minutes from the White House.

Ok I don't see why people are giving poor reviews, sounds like people are looking for something to dislike here‍ For me, check in was a breeze, the driveway area to park is small, maybe 4 vehicles can easily fit. Lobby is very clean, staff very helpful and nice. Pet friendly up to 2 pets, $50 non refundable fee, plenty of grass for your pet around hotel. They do have parking if there's availability, it's in the garage under the hotel and it's $50. It's very tight though so large vehicles like a Suburban, and vans may have trouble. But at least it's a secure place if you're not planning to use your car during your stay. The room was clean and comfortable, wood floors, fridge is in a pull out drawer. Clean bathroom, comfortable bed. Plenty of lighting. The thermostat only goes as low as 65 degrees for cooling. Location is pretty good, it's only a half mile walk to the White House. Plenty of food around. I would stay here again for sure, no complaints from me on this hotel.

This was my first time staying at this location and first impressions were, well, impressive. The location is surrounded by food and shopping, and not too far from the metro. Another positive is that they have filtered water stations on each floor. Major bonus in my book. Checking in was a bit odd. I asked if there was a room available on a the third floor. I was told they have me on a different floor. So I asked again if there was a room available on 3. He said no, and I would have been ok with that. I was checking in late. But, another person working the front desk heard the conversation and then said he would take care of it and got me on the third floor. So I was a bit confused why one person said I couldn't get the third floor but the other person said I could. Anyway... The room was ok. It did appear a bit dated so I assume they took the building from an older hotel. There was a pillar in an odd location only a couple of steps past the door. I had a close encounter with it in the middle of the night after using the restroom. Instead of a fridge, it is a cooler drawer. Kept my water cold, so no issue with that. My shower had a previous guests hair in it, so that was a bit gross. Also, no towels or wash clothes in the shower room. They are outside that room under the sink. This becomes relevant later. Also no iron or ironing board. They have a steamer which can be hit or miss in my experience. Fortunately this steamer did the job. The main reason for the three stars deals with housekeeping. More exact, the sign that indicates that I didn't want housecleaning. Apparently it means nothing. Even though I had the sign up, they took down the sign, put it in my room, and then cleaned the room. They also did this with other people staying there. Remember my comment about the towels, well, they also take away the towels that are hanging up. This is not something I am used to anymore. I thought it was standard practice to only take the towels on the floor to save water. Anyways, there I am in the shower realizing that they took the washcloth and towel. That meant I had to walk out on the hard floors dripping water all over to get a new towel. So unnecessary. With so many hotels in the area, it's little things like these that make me look at other locations next time.

I want to give this place 4-5 stars but I found some of the front desk staff a little smug for my liking. I will say I arrived before checkin and they gave me a room, so I appreciated that. The rooms and bathrooms are very clean. The reason this review is 3 and not 4 stars is because the room lack irons. I traveled for business and would have liked to have had an iron in my room. I was told by the receptionist that there "were no irons or ironing boards of the property." I couldn't believe it, nor could I believe they have these pathetic steamers as substitutes. Steamers do not do the job of irons, except on TV. They should rethink this policy. The restaurant staff was very friendly even if the food was in memorable.

We travel frequently and bounce between Hilton and Marriott. Hands down, this Canopy Hilton has topped them all. Price was reasonable and customer service was outstanding. The hotel was very clean and our room was exceptionally quiet and comfortable for the week. Every question we had during our stay was answered with details and kindness. For example, when the hotel's engineer heard us ask where the gym was located he said, "Come on! Let me show you!" We all hopped on the elevator and he gave us a tour. The restaurant and bar onsite are both very good. The staff obviously takes pride in the food they are serving and prepared the meals with fresh ingredients. The wait staff were attentive and made sure we were having an enjoyable experience. The hotel's location is close to the Metro and walking distance from many attractions. It feels safe in the area and just a good overall vibe. We will be back!

3/18- 11pm your front desk receptionist needs better customer service training. My boyfriend was sharing a room with his younger brother, celebrating with a group. The check in time took over an hour because the original person that booked the rooms for everyone couldnt make it. One person was able to get access to their room so everyone but one person (who stayed at the front desk) dropped their things off to make it in time for whats on their itinerary. On the way back down, they had their hotel rooms settled and card keys dispersed. Heading back from the bar alone later that night, He didn't realize the hotels card keys didn't have a room number and forgot it as he was just handed the key from his brother without a mention of what room theyd be in. he approached, said front desk receptionist just hoping for help, but was answered with a very short, rude tone. The front desk receptionist had asked for the name on the reservation. He had provided the name of the original and current reservation. He had also mentioned that he was with a group. When he verified his brothers first and last name, who hes sharing a room with, he was asked for an identification card after stating that person in the room with him was his younger brother. After providing his ID card, he was told that he couldn't be provide the room information that he needed to go upstairs and relax. What was the point in asking for his identification as proof that he's related to a person in that same room when he wasn't even going to provide the room number to begin with? Thats absolutely ridiculous.

Convenient location! Awesome rooms! Went with my husband and my two toddlers for a little escape got a room with a queen and king size bed which we don't come by a lot. Super happy with the room. Was clean and comfortable. We very much enjoyed our stay. Close to some great restaurants! Only complaint was parking was not available. But we easily found parking outside.

As a life time Diamond member, I stay at a lot of Hilton's. I was booked at this hotel for my second visit and unfortunately I caught Covid 2 days before my visit. This hotel has a 3 day cancellation policy so I called the Diamond Line to cancel because of this. The Diamond line says it was handled. 2 days later I get a charge of $502.00, that was the nightly rate that week!!! I figured it would take a few days to come off my card. It doesn't. I call the Diamond Line 3 weeks later and case number is assigned. 10 days later I call the Diamond line because I had heard nothing and was informed that the General Manger had declined my claim. Reason? "We were sold out" . No One called or emailed me to inform me of this decision. Totally unacceptable. Be aware of the service at this hotel and the compassion. They do not care. $500 is a lot of money to take from an individual when You have a Sold Out hotel. Need to rethink my allegiance to Hilton Honors, and won't recommend this refurbished Coutyard hotel to anyone.

This was our first stop on our trip to DC, and we were surprised that the daily housekeeping services were only provided upon request. I would have expected that to be a standard service and not a "complimentary service" as it was described on a sticker in the bathroom. Otherwise a nice hotel, location and room size given the price. The breakfast, however, left much to be desired. It was hotel prices, as I had expected, but the food was disappointing in every way; portion size, quality, presentation, taste... go elsewhere for breakfast. We were told that the restaurant just changed management... We visited June 2022.

I stopped by twice: once with a friend to do some networking. Second time is today to charge my Segway and Phone only: nice and warm, very comfortable... people are talking about everything and you don't feel lonely. Thank you.

The location was great, the staff was fantastic! The rooms was great, too! I'm leaving 4 stars because the noise level if you're staying on the street side is terrible! The hotel is on a round about and people like to honk their horns at all hours of the night and early morning. Also, construction across the street starts very early. If you stay here, make sure to get a room that does not face the road.

Compared to the other Canopy hotels in the area, this one is more dark and not as bright and open. Get in while this place is still new because it'll probably start falling apart. Upon walking into my room, everything looked nice and new but after some time I began to notice the low quality of the materials and the lack of craftsmanship put into the building of the rooms. Street noise was slightly better than average for a city hotel but my room was very close to an office building which I was thankful that my room had thick curtains. The breakfast was not worth the price but was good being complimentary for certain Hilton Honors members. For the most part, I would give this place another try during another season so I can take advantage of the location.

I am on my 6th day of 11 but I've seen enough to write a solid review. My first impression of this hotel was AMAZING. The lobby is nice and I was blown away by the size of my standard king room. I've stayed in about 8 different hotels in DC over the last year and this is the biggest room I've had. I like the laminate wood flooring (except that it's very creaky), the big rug, the generous pillows, the chaise next to windows that actually open, the many outlets and USB ports, the huge sink, the fancy Nespresso coffee, the refrigerated drawer (way better than a mini fridge), the big armoire (instead of a dark closet), the steamer, the glass carafe and glasses and mugs, and much more. You're probably confused by my 2 stars after I've raved about how great the place is. The issue is that my privacy is much more important to me than these little luxuries. I put much effort into making a hotel room perfect for myself, placing each item in exactly the best spot, untucking the blankets, and so on. But housekeeping has instructions on where everything should be that don't account for guests' preferences. Also, I just don't like anyone coming into my room. I clean up after myself just fine. So. I arrived on Monday and immediately placed the privacy sign outside my room. The hotel designers thoughtfully placed a wooden knob next to each door to hang the sign on. I was thrilled by that, since the sign always falls off the door handle, and this door handle in particular is very rounded and smooth. Also the sign always flaps around and interferes with the door closing. It's obnoxious, so again, kudos for the little sign-hanging knob. When I arrived back at the hotel Tuesday after work, my sign wasn't there and my room had been "cleaned." The housekeeper had removed my sign and placed it back inside my door, along with undoing all of the work I had put into setting the room up for myself. ARRRRGGGHHH. I called the front desk immediately. I was told "I'm very sorry you are upset. I'm putting a note here to ensure this doesn't happen again." On Thursday when I got back from work, guess what? Yep, it happened again. Sign moved inside, room altered, I have to start over from scratch setting it back up for myself. This time, instead of calling the front desk, I grab my privacy sign and bring it down to the front desk in person to ask what this sign even means if it's going to be ignored. The lady at the front desk doesn't bother hearing me out, she cut me off by picking up the phone and saying that she is calling housekeeping. She said she'd have them contact me. I go back to my room and someone from housekeeping calls me. She launched into this lengthy discourse about how Nancy was doing something and Suzy didn't tell her that my sign was up, and she said "the guest isn't here right now so I'll just go in and clean it." First, I don't care about your excuses, I just want to know what you're going to do about it. And second...how did you know I wasn't in my room? That's creepy. The conversation ended with the housekeeper promising that it wouldn't happen again. And it hasn't, yet. But they keep moving the privacy sign from the wooden knob to the door handle, so I have to move it back every damn day so it doesn't flap around or fall off. WTF, Canopy? So overall, I'm finding it very difficult to relax here, despite the nice accommodations, because I can't trust that housekeeping won't just ignore my sign and barge in. I happen to have sticky notes with me, so I wrote "no housekeeping" on one and stuck it to my door at eye level. I'm also furious with myself for not demanding to speak with a manager, and for allowing the front desk staff to be so dismissive of my concerns. Another hotel guest who was only here for 2 nights also told me that his privacy sign had been ignored. He didn't bother complaining since he was checking out the next day, but it indicates to me that Canopy housekeeping staff must be trained to disregard housekeeping signs. One more observation. It's pretty standard in hotels that they will only replace towels that are on the floor. Hanging up a towel is an indicator that you don't need it replaced. But at Canopy, they replaced the towels that were hung up. What a waste of water! The Hilton brand should be ashamed, for all that they advertise being eco friendly in their other hotel lines.

They give you two free vouchers for food down at their cafe. It's the most horrible breakfast you could ever have. We asked for coffee at 8:00 a.m. left at 9:45 no coffee was served. The employees walk around like they're doing something but they're really just wasting time walking around like they're doing something. The only lady that actually worked was the one that was picking up the dirty dishes. The following day we did get our coffee No refills. My husband and children asked for water and never received it. If you have a f inamily that likes breakfast like ours I recommend another hotel even if it cost a tad more. We ended up going next door to eat and it was wonderful. I recommend them. For the prices that we pay for hotels you think that that we would get a better service especially on something simple like breakfast. The cleaning lady at the hotel was wonderful very friendly very helpful.

I stayed at this hotel for an extended period and was enjoying my stay mostly. The room was clean and was very close to great restaurants and attractions. However, I felt very uncomfortable staying here after an incident with the staff. I was in my room taking a shower. I could hear a tapping at the door but thought it was maybe a room nearby as I had the do not disturb sign on my door outside. Next thing I know I hear the door unlatch and in a panic I yell not to come in. I gather myself and the staff member tells me "I am late for checkout". I tell her she is incorrect and gave her the date of my checkout. I call the front desk to report the incident which was followed by a chuckle, confirmed my stay and then stated they would check with housekeeping management. I feel like staff should have treated the situation with more care given a hotel staff member was entering my room while I was naked with absolutely no reason to. How can I guarantee this will not happen again?

This review is for the restaurant called Truno in the hotel. Truno is the worst excuse for a restaurant. Here's why: Unorganized. We, a party of three, made reservations and upon arriving they weren't ready for us despite a near empty of diners restaurant. We had to wait for a table to be prepared... for just three people. Confused. The staff here had no idea over who was doing what. Re. our arrival and a table being readied for the three of us. Menu: one of the people serving us brought menus but proceeded to tell us about items not on our menu but the bar menu, then why they want bar diners to order different things. Why not have "bar bites" or something on the menu? Food choice: as above, very limited. Perhaps three entrees, four appetizers (not the bar bites) Food quality: two of us couldn't eat it. Mine, they got wrong and brought the wrong dish. They took it away, then brought it back and said it's on the house. I told them I didn't want it. It was a flat bread pizza version of the soup I had ordered earlier. The Brussels sprout on mozzarella (or something white) covered with Parmesan came with raw Brussel sprouts and no cheese. Why wouldn't they caramelize these or something. Raw bs on top of a soggy flatbread? Then we needed to wait for the item to be prepared. So my two friends were trying to eat there's ... both left their plates as it was rude to eat while I had nothing. The server was horrible and it was all downhill. Server: innane conversation from him. Just leave us alone. I still tipped twenty plus, because this place can't be open much longer based on how bad it was in every way imaginable.

I travel to DC for work from NYC quite often and have stayed at several hotels and airbnbs over the years (usually at Kimpton but they can really be hit-or-miss.) This hotel exceeded my expectations for a number of reasons, and although I use yelp, I've never written a review before now. So here we go! -The staff was quite generous, including the bartender who was helpful in giving insider tips about bars and restaurants in DC. Even the housekeeping made a positive impression. -The room was good for the price. It was spacious, great furniture, comfy bed and I actually spent time working there, which I never do. -The other standouts: the cute DC-local shop in the lobby was sweet, as were the ample stylish places to work like the library (pictured + stocked with Harry Potter or GoT books in case you're in want of fiction - as well as presidential memoirs. Ah, DC.) -The location was perfect - within walking distance of the WH, Dupont and close to AdMo and Shaw. I particularly appreciated the free sparkling water on tap and the gym. The lack of a minibar was AOK as the lobby bar is fully stocked and is a chill spot to hang. All I ate was a salad but it was yummy. I would stay here again and recommend checking it out if you want a chill easy stay while in the capital.

Nice hotel. Service at the front desk was great. Hotel room is updated and nice but had some yellowing by the shower, some scratches in the shower, and a random hair on the nightstand.

Had a fabulous stay and have nothing but good things to say. The hotel is very beautiful and spacious. The location is perfect and is walking distance from all the hotspots in dc. All the staff was so friendly and welcomed me with warm smiles. Anything I needed was taken care of and the restaurant was so convenient and has outstanding food. Would definitely stay here again. Recommend the chicken tenders.

I'm currently a Hilton member for years and I have never been so disappointed with the customer service I received at this location. It's such a shame because it is a nice hotel and all but the people at the front desk I believe her name was Lucia was extremely rude to me. I'm not sure if I targeted because I am young but she was extremely disrespectful towards me over her own mistake. I still can't believe the attitude on this lady it's disgusting because I was nothing but polite and got back a terrible attitude and have yet to receive a call from their manager after I specified twice I would like to speak to her.

I'm a Hilton Diamond member, very loyal customer, and this is one of the most disappointing properties I've ever stayed in. I don't know when it opened but they should close, finish the job, then reopen. Restaurant, but no room service - "not yet," according to the front desk. Hilton App says there's a Business Center. There's not. Again, "not yet" according to the front desk. Breakfast is a buffet only and has fewer offerings than a Hampton Inn. Elevators are dirty and one is out of order, with an open car that probably should be blocked off. Flooring in room is noisy, probably not installed properly. I won't be back and probably won't try any other Canopy properties.