152dh
Google
It's taken me almost a year to write this review, mainly because the experience left such a bad taste in my mouth and I was hoping that the manager Karim would reach out as promised but to no avail (plus the hotel was not listed on TA until several months after my stay).||Full disclosure - I booked Cap Menorca (CM) in July 2024 during its soft opening. I am a journalist who has stayed in incredible hotels, luxury and otherwise, around the world, but this was a personal stay. I have stayed at other R&C properties which have always been top notch, although I was surprised that Cap Menorca already made the cut (its sister property in Mahon has been a member for a while, but don't expect CM to come close in service!!)||Staying at newly opened hotels has its pros and cons, so I expected a few teething problems, but our stay was a total disaster. ||The positives - the hotel is beautiful, with stunning views and chic modern rooms. But that's where it ends. ||The cleaning was sub par (we found broken glass in the room and 2 nights out of the three, "turndown" service consisted of the moody housekeeper throwing back the duvet cover, leaving dirty towels and glasses everywhere). The aircon wasn't great but turned out we were luckier than our neighbours who had no air-conditioning for 2 nights (it was 30 plus degrees!)||There was only one restaurant open, but we heard from other guests as well as a staff member to save our money and eat at Experimental Menorca next door (it was great!.) ||Breakfast was another joke, with staff running around like headless chickens or ignoring us completely. The cheeses and other dairy items in the buffet were left out in the sweltering sun, and my poached eggs came out raw . I asked the server if she would eat them and she replied a firm NO. We never returned to breakfast.||To add insult to injury was the total apathetic and unhelpful staff. On several occasions the concierge gave us wrong information about parking/tourist spots and didn't make any of our restaurant bookings (it was embarrassing when we turned up at various restaurants insisting we should have had a reservation to no avail!) There was one young gentleman who tried his best but he alone was not enough to save this disastrous vacation!||Throughout our stay the manager Karim was aware of our various issues, but avoided us every time we walked into the reception area to complain (the phone didn't work either so we had to go there physically). It came to a point where I didn't want to complain anymore as it was completely futile and falling on deaf ears!||Karim finally showed his face during check out upon learning that the team had misplaced my laundry, specially a favourite T-shirt of mine. He gave us a whole spiel about following up and enusirng he would DHL my shirt should it be found. He also insisted to email us a coupon for a three night complimentary stay in the future to make up for it. I received a copy of my bill but no coupon since then. ||While I see from recent reviews that CM has improved, the first impression is the most lasting and I will NEVER go back nor would I recommend it.
