Whitney F.
Yelp
I lived in this community for 3 years. Upon moving in, I found the condition of the apartment was pretty terrible. The kitchen counter tops had scratches and brown spots on top of them. The handle of the WHITE refrigerator was YELLOW from the people before me. The inside of the cabinets were stained and dirty. The carpet had orange spots in the corners of the living room and bedroom (it was a 1 bed unit), when I brought this to the attention of the management, they said they would be replacing the carpet when I moved out so not to worry about it.
Upon moving in, I had many issues with the AC. The unit would leak when it rained, and at one point flooded my kitchen floor. There were also bugs EVERYWHERE. (My neighbor and I would often joke about how many roaches we found in a week). I know a few other people that lived in other buildings, and had the same issues.
I did not renew my lease this year. I called in early June to find out what my final rent payment would be. I was told they didn't know, and wouldn't know until the system reset in July. It seemed odd to me that they couldn't tell me the amount I owed, per my lease agreement, so I pushed back. I was then told, to just pay the full amount, since I was going to be there until the 26th the amount owed shouldn't be much different than normal. I refused, and wanted to know what I was required to pay, per my lease agreement. After several days, I found out I would owe around $175 less than my normal rent payment.
The staff would regularly send out email surveys to see how the residents felt about the community. I submitted a survey, with feedback that was less than positive (based on the experiences I've had). I received an email form the manager, Tracey Lohman, wanting feedback on my survey score. I responded to her email with my concerns... much to my dismay, Tracey never responded or followed up in anyway. Furthermore, it seems she dodges customers concerns and calls, as she is never available and rarely returns calls when requested.
I turned in my keys yesterday. Today I received a bill for $165, stating a rip and stain in the carpet. Seems pretty outrageous to me for a handful of reasons: For starters, when I moved in, I was told the carpet would be replaced after me, since mine was one of the few units left with the older carpet and there were existing stains. Now I am expected to pay for something that will be replaced...?Secondly, when I add the $165 to the amount I have already paid... it is pretty much the amount I pay in rent each month (odd, after they initially requested I pay the full amount of rent for July, even though I didn't live there the full month, coincidence?) When I called this morning and requested an explanation as to why I am paying for carpet they are replacing, they beat around the question. When I asked if my unit would be upgraded, and the carpet replaced, they would not give me a straight answer, instead the girl told me she understood where I was coming from, but there wasn't much she could do. Surprise, no manager around to follow up with. So, I have to pay them $165 for carpet they won't be keeping. Such a scam.
Update: after speaking with corporate yesterday, the manager, Tracey, emailed me at 9:30 AT NIGHT basically saying I was trying to dispute I caused the stain and tear, which isn't at all the case. My issue is, and has been, that they are asking me to pay for an item that will be removed from the unit for the next resident. Unfortunately it does not look like anything will be done.
