Tiffany F.
Yelp
After taking 7 cruises out of this port I guess I'll review it, haha. Prior to the expansion everyone was bussed after parking but last year we had such a great experience I thought that was the end of that, easy, quick drop off with parking in the garage. Now, flash forward, summer 2023, I will review that experience as it's freshest in my memory. First off, come early, drop off your baggage first and TIP YOUR PORTERS!! Then this time instead of going into the garage we were directed to a parking lot a ways away and it was a Stressful 30 minutes to park, but once we did we hopped on a continuous bus that took us to cape liberty. Check In for us, atleast this time was a breeze (last year with covid tests at port was stressful)
Now lies the issue, we were traveling with a group of 19, all my siblings, their spouses, their children and our mother,
Our mom who requested to arrive separately (even though we offered to drive) is in her 70s, can have confusion and is disabled and uses a walker.
She didn't know she needed her passport out. She packed it! So for 2 hours, cape liberty officials left her in the terminal: crying. (The sound of her crying will just haunt me) while all her kids were onboard, she's disabled mind you, my brother, a lawyer went into the terminal, spoke with officials, they still wouldn't let her on or give her a solution!! Have your passports folks!! So there were 10 of us running around trying to find her luggage on the ship with her passport: finally, an officer on deck 5, I went crying to and told him the situation, when 2 seconds later he said they were bringing her onboard, how is it, he could handle it but not the people at cape liberty, she's 70 and in a walker? They found her passport and all was well and she enjoyed her cruise with her 19 children and grandchildren. So unnecessary to put her through that!! My advice, arrive early, tip your porters, have your passport and ID with you.
Arriving home. We had a lot of luggage. We saw the porters there offering. But last time. They only brought to the edge of customs but man oh man do I wish we got them this time. What a horrible walk to the car with all that luggage, 2 toddlers and then I saw porters having brought luggage to others cars it was worth it to get them, trust me!! Customs is a breeze now with facial recognition,