Capital One Café

Solid coffee from Verve. Vanilla Rose Latte is delicious. Fast service, professional staff. 50% discount on your order if you're a Capital One card holder! Also fun to people watch people walking outside

Having a Capitol One card, it is such a treat to be able to visit the different capitol one cafes to study or catch up with friends. This is one of the largest Capitol One cafes I’ve been to! The ceiling was so high and there are ample amounts of seating spaces out. There is only one bathroom however and you’ll likely need to talk with one of the staff or security guards to have access to it. I got my usual chai latte with almond milk. They add a good amount of cinnamon that makes it so Good! I thank the staff who were there that day when I visited - they were kind and generous. God bless you all.

very cute place especially for a bank coffee shop. the people are very nice too. they do close the restroom half an hour before closing though

This has some of the best customer service I've ever had. Server "Skye," was extremely nice. I found a new favorite spot to come and do my work. It's a nice modern style, with descent views from outside, free Wi-Fi, outlets to charge your devices and even some private rooms to rent out. And of course having a café is very nice. And of course, if you have a Capital One bank account or Credit Card, it's great to come here for your banking needs with the ATMs. Though, I have not used their "banking services" I'll update my review when I do. If "Skye" is there, I Highly recommend the "Skye Drink"

Hidden gem. Recent Capital One card owner and noticed this place online. Coffee/food is 1/2 off for card owners and you can book a "nook" for up to 2 hours for free as a card owner, too! Centrally located in SM and staff here are SUPER helpful and nice. The space is quiet, nice natural lighting. Only downside is that the outlets do not work in the "common" areas (non-nook areas).

Well, this place used to be a decent place to work and chill. Unfortunately, in their attempt to discourage undesired individuals from frequenting the space, they have made it unwelcoming and ill-fitted for reputable patrons. Electrical outlets are no longer accessible. Open areas that were previously accessible have been designated as "reserved." The vibe is no longer vibrant and energetic, but rather feels hollow and a bit depressing. Look for other local options to chill and enjoy a good cup of coffee.

And these two are just standing there like furniture and they do nothing. They do not try to help customers at all, unlike the Capital One cafe in Hollywood, there is a guy there, unfortunately I don’t know his name, an African American, a friendly, cool guy, and a girl named Mariam, very nice and courteous, she dealt with my case for at least 40 minutes, helping me! They helped me there without any unnecessary words!! It was just that it was too far for me to go there and I didn’t have time before closing. I decided to come here, Capital One Santa Monica, so that they could unblock my card. They didn’t even try to help me. They said that it was supposedly useless! And I asked them to call the office, but it was useless - they just don’t want to work! And before that, today I was in another office in Hollywood, they helped me there - Mariam told me to just top up my account and come back to her, but I had to go too far. I didn’t have time before closing, so I decided to go to this office. An absolutely shameless guy named Alex and a girl Alina showed no interest in my problem! They said that it was impossible and they wouldn't call anywhere and help me! When I started taking pictures of them a little more, he wanted to pounce on me, a man twice his age! He said after me, go away! Alina tried to cover her badge so that I wouldn't take a picture! I don't understand why people like that have jobs! Let everyone know how they help people in this office and the management needs to check these two for professional suitability.

Unwelcoming experience. Looks nice from the outside and plenty of space. But no charging outlets available anywhere. To use the bathroom they don't even give you a code but they have to physically escort you. Waste of time coming here and buying their food and coffee. Better off going to good old Starbucks.

Stopped by the Capital One Café in Santa Monica and tried their seasonal strawberry cold foam matcha. The matcha powder itself was decent--not the richest, but not bad either. What really made the drink stand out was the strawberry cold foam. It was sweet, fluffy, and added a nice twist to the matcha. They were out of the strawberry powder for the actual drink when we visited, so we didn't get the full experience, but the foam made up for it. It's a unique combo that worked well together. Parking is mostly street parking, so be prepared to pay, which is a bit of a downside. Also, drinks here are definitely on the pricier end for what you get. That said, the seasonal drink was really yummy overall, and the café has a nice, relaxed vibe. Worth stopping by if you're in the area.

Having a Capitol One card, it is such a treat to be able to visit the different capitol one cafes to study or catch up with friends. This is one of the largest Capitol One cafes I've been to! The ceiling was so high and there are ample amounts of seating spaces out. There is only one bathroom however and you'll likely need to talk with one of the staff or security guards to have access to it. I got my usual chai latte with almond milk. They add a good amount of cinnamon that makes it so Good! I thank the staff who were there that day when I visited - they were kind and generous. God bless you all.

NO OUTLET ACCESS unless RSVP a nook with outlet access (Capital One bank customers sign into app). Public Parking #5 (1444 4th St, Santa Monica, CA 90401) includes 1.5hr free parking, $2 for 2hours, $3 for 2-2.5hours, $5 for 2.5-3hours, etc. Beaware that driving in, walking out and to, and driving out will take time too!! The place is empty compared to our Capital Ones. But there isn't any homeless people inside. The Wi-Fi works. The staff are nice. There are ALOT of tables and seats here. Restroom: Ask the security guard each time to pin you in. They don't give you a pin. Only 1 restroom.

This cafe was nice. The place felt spacious and well air conditioned. The coffee tasted great and the avocado toast was delicious. The staff here were friendly. Also I loved that Capital One discount!

Coffee: 4/5 Service: 5/5 Ambiance: 4.5/5 Price: $ ($4-$6.75) Solid coffee and solid service from Capital One cafe. Located near Downtown Santa Monica and very convenient for people that are walking and biking around Santa Monica. This place is more of a perk for Capital One Bank members because you'll get 50% off your drinks if you use Capital One card. Parking situation is a bit hard because I don't see a parking lot when I visited this place. Plenty of seating to do your work, homework or just reading books.

If you have a Capital One card, this café is a great option because of the discount. The cafe is operated by Verve so the coffee is excellent!

What happens when a credit card company decides to open a cafe?? You get a super fun, relaxed vibe place to get some fun coffee and a super awesome perk of 50% off their drinks id you have one of their cards. This is not my first time to this location and I've enjoyed every visit. So why the review this time?? Their new summer drink smores shaken espresso was soooo damn good. Would probably do half sweetened Next time though. Also, hire some more people, the poor barista was taking and making all the orders which is just terrible for the employee.

Crummy, coffee, crappy service, poor attitudes, no help, The baristas fill the coffee right up to the rim so it is impossible not to spill it, or put a lid on safely. Avoid this place.

I love!! This was our first time at a Capital One cafe since we didn't have any where we live, so we went to one when we could. Place is super chill, and it would be a great place to work or just hang our with friends. Drinks menu is a long one, but it encompasses all you need! We tried seasonal drinks and also some favorites like the matcha latte, and the ginger turmeric latte and loved both the latter a bunch. Not too sweet, and made just nicely hot enough. Service was super quick and friendly too. Definitely worth popping by.

So I used to come here all the time when it opened. It was a lot friendlier- there were outlets everywhere, a bathroom upstairs that was easy to get to, and delicious coffee. Then they had the nooks that were first come first serve. Now I believe the only outlets are in the nooks, and you have to reserve them in advance. It sucks when you make a reservation the day of and have to wait 2 hours to get to go in and the people before you never show up. It happened to me once where one of the staff let people work in the nook before my reservation because nobody was there, when I had been waiting for over an hour before. Recently, it's been a very hostile experience. Now, you have to ask someone to unlock the bathroom for you, and the bathrooms close at 5:30. One time i left something in the bathroom and the security guard berated me for going over to the area and trying to find it. she didn't believe me at first when I asked to just unlock the door please and was just very rude. Honestly, most of the time the people who do the financial planning kind of ignore you- it used to be that they were very friendly and accommodating and wanted to help. Genuinely the only reason i go is for the outlets in the nooks and the coffee because the baristas are so nice and lovely. 10/10 for them, 4/10 overall experience.

Why am I now barely discovering this place?? First, they serve Verve coffee which is so good. They're constantly doing free latte promos! It's how I found out about it. Also, if you have a capital one card, you get 50 percent off. Anyway, during the World Series, they were doing free lattes for every time there was a game. So I came every time and tried all the lattes. The vanilla latte is the best. But right now they have this mint mocha seasonal drink and I'm addicted to it! Just ask for it half sweetened. It's soooo good! I've gotten it like 10 times already. Staff is always really nice. It's huge instead with plenty of seats and clean bathrooms. Also, they're always giving away small things inside of the cafe! Meter or structure parking out front

Plenty of staff to provide assistance. I was greeted warmly. ATM for withdrawals and deposits. No tellers. Verve cafe with coffee and food. 50% odd drinks with your Capital One card. Lots of light and windows. Wonderful space. Parked right at a meter across the street. Doggy treats! Doggy friendly!

Excellent service. Jais went above and beyond to make sure my very specific order was just right. She asked questions and didn't just make assumptions like they do at some other coffee houses. Can't wait to go back!

I know it sounds generic - a credit card cafe! - but we love this place. Lots of seating, great lighting/windows, counter help is great - and if you've got the credit card there are big discounts.

Tbh i feel like nobody goes to c1 cafes for the drinks but rather for coworkers. This being said though the pumpkin spice latte was quite flavorful and not too sweet. I secured a booth for 2 hours and was able to lock in for work. WiFi is fast, the staff was friendly, and the cafe was super clean.

The drinks are decent. Chargers don't work and the people working aren't helpful. The seats aren't the most comfortable. Food isn't available as advertised

I visited this cafe because I got a coupon from Capital One for a free coffee, so I figured I finally pay this bank cafe a visit. Yeah, it's an odd combo from the outside and even from the inside, too. But I have to say, I really enjoyed it more than I thought I would! I got a latte (with the free coupon) and the breakfast sandwich (which I paid for out of pocket). Both were really great and were prepared fast. They make their coffee with Verve, which is always great. I'm surprised I liked it as much as I did! Parking is a bit challenging, since it's Santa Monica, but you can find a spot with some effort.

A quiet, sizable cafe of sorts that now exclusively sells Verve! Half off if you use your Capital One card, too! There's plenty of seats inside, as well as charging stations. Love that this is an actual place to stay and work! I love thé vanilla oat latte here. I am pleased to share that it tastes exactly like how it does elsewhere. Score! Plenty of parking in this area, look around for a paid parking garage - first 90 minutes should be free. The cafe is located on the corner of the block next to Benihana.

This was a very clean café and Dean who worked at the capital. One customer service was very helpful. He sat with us, talked with us and made sure we resolved our problems even made sure to assist us until we were able to get some help. We called several times one over the phone. No one was helpful. He sat there and called a customer. Service rep was still not helpful. He was able to resolve our issues in the store and made sure that we were taking care of. He was very patient. very nice. Offered us water. I really do hope the managers give him recognition for his outstanding service and truly cares about the customers. The other people were also friendly and open the door for us. I was very thankful to have Dean assist us with a problem. We were not able to resolve over the phone. he really truly cared about helping us and we appreciate his service.

this was my first time visiting a capital one cafe and i will definitely be back. it's such a nice place to study/work remotely, with plentiful seating and options and book private nooks. everyone working here was very friendly, cafe workers as well as banking relationship employees. i ordered a chai latte and it was good! i haven't tried any espresso based drinks but will have to update my review when i try one on my next visit. park at the garages nearby for free for the first 90mins.

No working electrical outlets! I used to work for Capital One HQ and absolutely love their cafes, so I was so happy to move so close to one. Back on the East Coast, I would work remotely at a Capital One cafe, and would stay there for a couple hours to get work done. I was eager to do the same here until I found out they have no electrical outlets for guests to use, not one! I even asked an employee and they said, "we don't have any working outlets on the floor." It didn't even seem like they were broken, it seemed like they just didn't want people using them. I wish I had known that before I bought a coffee, as I thought I'd be staying longer. Note to self, don't try to work from here unless your electronics are fully charged!

ALEX, who alleges to be a Manager of the Cafe for Capital One, is an Idiot who refuses to help anyone with their Account Problems. He would not answer any questions in regard to the recent Identity Theft on my account -- or deal with anything other concerns I have in regard to my situation. All he told me was: "I don't appreciate you being here -- and I am going to ask you to leave." I asked if I could use the bathroom -- and he said "absolutely not." Instead, Alex (if that is even his name) called The Police....and tried to make my life harder. And this is Customer Service??? PS: DON'T BANK WITH THEM.......

Someone asked me, 'What happened to the plants?' as if I was supposed to know. On top of that, security kept staring at me like I was causing trouble. I had nothing to do with it, and the way they treated me felt unfair and uncomfortable

My husband and I were in Santa Monica and we wanted to work out of a cafe. With a quick yelp search, we found a capital one cafe nearby ! The ambiance was very welcoming and we were able to get a private nook and were able to get some work done. Luckily my husband had a capital one venture X card so we decided to utilize the benefits and got our beverages for 50% off. I got their lavender honey latte and my husband got the mocha. We also got a chocolate croissant. I was super excited about the lavender latte, given it is my favorite flavor. My husband really liked his coffee. Mine was nice too but it was not as hot as I would have liked it to be unfortunately. The croissant was very average and we ended up discarding it because it was cold and eggy. However, given how nice this place is for the ambiance and the coffee, I think I would still recommend checking it out, especially if you are looking to work out of a cafe and need some privacy!

Capital One Cafe is a great place to grab coffee, chill for a bit, or get some banking help if needed. It's predominantly a Verve coffee shop but there are some ATMs and offices. But after being here a few times, never been approached by sales. The honey lavender latte is delightful, esp iced. Service is always pleasant. Decently busy though can have a funky odor at times (no fault of Capital One) but being a open space in Santa Monica. If you have a capital one card, drinks are 50% off.

I have regularly come into this location after work to pay my bill. Like normal, I was using the ATM in the front (publicly available) and was approached (through the doors) by an employee that seemed to be checking in on what I was doing there. I hope he didn't think there was something that needed extra attention about a black woman using the ATM outside of the main cafe/bank doors odd, but it caught me off guard. I reassured him I was there to pay my bill and leave. Weird to get unwelcome/racist vibes from an employee I've never interacted with before when I show up to give Capital One money before I go home on a Friday. There is attentive service and then there's suspicious service.

First time here. It's like sitting in a library with no books or bank but bigger. It's described as "cozy" but cozy means "comfy" and couches, etc. It's mostly wood tables and chairs. This used to be a bank, I'm pretty sure, because there is an ATM inside for Capital One. And there were various enclosed places now called Nooks that I can only imagine were some kind of offices for different members of the bank staff back in the day. Signs say that you can go in them but that if they need it for a meeting, you get bumped out. There are tiny tables not attached to anything with no outlets for plugging in your phone or laptop. But, there are larger community tables where you can plug things in. All in all, depending on where you sit, you can feel like you're in a big fish bowl. It needs more " cozy" ambiance. But as a converted bank, it's not too bad. There are even some seats outside. There is a limited menu Pete's Coffee inside. The drinks are okay. Basically, this kind of thing was created so that people could come in and talk about bank services ... there are a couple of people that greet you when you come in just like in a bank and ask you if they can help you with anything. I don't know that I was their typical customer because where I wanted to sit I couldn't sit because there was a bank conversation going on I'm not really good with high tops and that's where all the plugs were so I looked around for a while. Anything that you try to do there, basically they ask if they can help you.which is both a nice thing and kind of too much, especially if you're using an ATM. In my case I wanted to find a lower chair that was softer than wood, more comfortable but still had outlets nearby. There was a perfect one but somehow it was too close to where somebody was asking about banking so this guy who asked me if I needed help really listen to what I needed and relegated me to this spot facing a wall and near a trash can. That wasn't acceptable so I just quietly found my own spot eventually. It's casual. I think that there are some people who are street people who come in just to take a break from the street. And other people that just come in to do stuff on their laptop computers. It's kind of a mix. There were a couple of employees that I think were on the Peet's side of the business that were doing a puzzle together. That was kind of fun to see. I'm glad they could have fun doing that when something else wasn't needed of them. One cool thing is that if you have a Capital One card of any kind, you can get half off on your Peets coffee drink. 50% off was a nice thing in an era where specialty coffee shops can cost $7+ for a drink. It was certainly refreshing to pay less. The location where I was does not have its own parking lot, so I had to actually go into a lot that gives 90 minutes free, and after that, it's $2 an hour. So if you're going to sit there for more than that time that is free parking, it's going to negate the discount of the coffee, just FYI . So I don't know if I'll be coming to this location again but it was an interesting experience.

Great half priced coffee for cardholders and a free workspace, great wifi, readily available bathrooms.... There are really no downsides. It can get a touch loud when fully crowded with tourists but that hasn't happened much. I appreciate how helpful the staff is.

I was masemto wait while person was chatting with another.. I was given half cup of cortado with minimum oat milk and it was cold (!) My first and last

I got a basic coffee and it was actually really tasty. The cafe is super spacious and has a ton of seating options. The place also have bathrooms which isn't always the case for some spots in downtown Santa Monica. Friendly service too! Will be going back :)

I just got ripped off. I paid $7.50 for a cup of oat milk latte. The place's ambiance is terrible too. Half f the seats are for the bank. The other half is for homeless people that don't pay. The coffee is literally 12oz sad looking latte. I am definitely never coming here nor I will be a Capital One Customer thank God.

Spent most of the morning in Santa Monica, found this cafe on our way back heading to the train station. I needed to use the restroom and this was the perfect spot. The restrooms were clean and if you happen to have a capital one card all beverages at Peets coffee is 50%off, what a deal! Just found Capital one cafes near me, excited to visit; Glendale and Rancho. Overall, the staff was super friendly and I would consider stopping by again.

I had a very complicated banking transaction to complete at Capital One Cafe. The person who worked with me, Justin Green, deserves an A+++. He was patient, thorough, knowledgeable, everything one would hope for and more so. I am so grateful for his expertise and kindness.

Almost $6 for a "large" drip coffee and it's in a cup that would be a small at any other coffee shop Not impressed by Verve.

While I'm a proud Capital One card holder, I was extremely disappointed. The latte I got was pure milk, as was my husband's cappuccino. We couldn't taste any espresso. The turkey breakfast sandwich was so tiny too! It was such a lame excuse for food. It was like something you get at a hospital cafeteria. Please walk a few blocks to a better cafe with real lattes.

I visited on Dec 19th for my 1st time and was so impressed with the staff that helped me. Nicole White, Akua Allen, and Wendy Ayebale, were all so kind and helpful. This is a whole new class of people in here I must say. Whomever did the hiring....My hats off to you. Such nice kind humans. Thank you, Donna Jaffe

Matcha drinks are watered down and so blend. Came out barely lukewarm. Absolutely no taste. Just overpriced for the location.

This is such a friendly and cute cafe. What a great way for a bank to secure brand awareness! Awesome coffee, spacious cafe, free Wi-Fi, suuuuuper friendly staff. It's really a nice and safe space in the heart of Santa Monica.

Not great. I stopped in to get an afternoon pick me up so I ordered one of the seasonal lattes with almost milk. $4 with the 50% Capital One Card Holder discount. The cup was the smallest 12oz. They had no bigger size sadly. The drink was so concentrated with sugar my teeth hurt. I can barely tell if there's actually an espresso shot. Just not a good drink. Prob should stick to the basics. Ambience of the cafe: big! Lots of space and security. All types of travelers, tourists, locals alike at any given moment. Too unpredictable though sometimes with guest.

Going to this coffee shop, I was treated very well. And was able to relax and ha e a peaceful time. Nice place.

I love going to the cap 1 cafes. The benefits of being a member allots me a nice discount for drinks, the staff are most helpful and friendly, and the ability to be able to just hang out is fun.

Love this place! We found this cafe by accident while staying in Santa Monica. It was large, quiet and so clean. The coffee and pastries were tasty, and the staff was incredibly nice and polite. Bonus: you get a 50% discount if you pay with your Capital One card! We have already figured out where our local Capital One cafes are so we can try them when we return home.

I had a card for a complimentary espresso drink that I believe I got at some event in Americana some while ago. As I was in SaMo area, I figured might as well pop in for a cuppa Joe. It was a pleasant surprise as I walked through the door to see a table piled full of Aussie pies that was for customer appreciation day. Sure felt very much appreciated! After I ordered my drink, and while waiting for my order, I chatted with the Aussie Pies folks. So many choices! I ended up picking the curry lamb and the beef -- they were delicious and would have been even more relish if they were warmed up. That was a nice afternoon snack as I was skipping through lunch that day. Public structure parking across the street for 90mins free. Good wifi, lots of comfortable seat configurations available, even private meeting rooms that I believe Capital One customers can book in advance. I used to be a Capital One customer but didn't know of their Cafés. Still may stop by if I have an hour or so to kill in between client meetings, may not get the Capital One coffee discounts but still a nice place to hang out and get some work done.

Awful! Had to throw out my iced latte because it was pure milk and no coffee flavor jjj!

This review is about the banking portion of this Capital One , I went in to ask for a replacement debit card has my card is 3 years old and beginning to delaminate. I let the associate know that I needed it to be sent to my post office box, now tell me why did she overnight it via FedEx? FedEx cannot be delivered to Post office boxes. You would kind of think that working here the associates would know this? Maybe she was trying to be helpful but now I have another issue, I must change my card number!!!! and 2 cards can't exist simultaneously so the minute I ask for the new card my existing card will cut off. Having a debit card during the Holidays is kind of a must, so I have to endure this card that will only 'tap' and keep getting cash for things like Gas and parking. The associates cannot do any normal banking transactions, not even something simple like issuing you a temporary debit card, or drafting cashier's checks, or allowing you to withdraw certain denominations of cash. Well what do they DO? The answer is nothing, basically at these centers you can drink a half priced latte, use an ATM or open a bank account. If you require any kind of actual customer service for your account bank elsewhere... Overall the account is great if you never encounter any problems but the smallest problem are ridiculous and unsolvable with them because it's not a real Bank. One in person hub or service center could literally solve all these problems.? Side note this location is aesthetic like wework but is a homeless hangout filled with non capital one customers buying a coffee and staying all day with luggage and random trash bags, etc.....

Pleasantly surprised by this place. It's a nice big space with a coffee shop. During July & August every weekend they have a $1 any size any drink special so would come here to try out different drinks. Their chai latte is the best! It's nice and quiet and feels like you get away from kind of the meh ambience of some of downtown Santa Monica

Never do business with capital one bank! They are not handling me right ams everyone tells you something different. I hate this bank and will start using my other banks they just treated me so badly I had to let everyone know to stay away from banking with them

Great experience visiting this Capital One Café! The customer service was top tier. A big thank you to Logan who was very helpful to us. Logan's customer service was excellent and because of this, we will definitely be coming back to this location!

Was so pleasantly surprised when I Walked in with my kid to deposit her check she had just received for tuition for college. Everyone was so pleasant and so helpful. Nice building too. All employees were so considerate and helpful. Best interaction I've ever had at any banking institution hands down and special shout out and thanks to Dean in the front who totally helped us when we didn't know what to do. Thank you. I can't highly recommend this establishment!