Kirsten A.
Yelp
This place has a lot of potential. It's a great vibe and concept, but the experience was absolutely terrible. Our server, Megan, was non existent. She took over 20 minutes to take our order, and then disappeared. Our appetizers came out and we still didn't get the refills we requested, or plates to help share. Once the food was delivered by the food runner again, we gave up on the idea of refills from our server and went to the bar to get our own refills. The bartender was so nice and was awesome. He got me the refills for the table and I sat down to eat. Then my food order wasn't correct, so I went back to the bar to request a manager, as our server still hadn't visited our table again.
The manager came over. He was awkward and looked afraid to talk to the table. I explained that my food was wrong and that our service was awful. I received no apology about the service or the meal. Immediately after seeing the manager at the table, the server came back over and asked if everything was ok. Read the room, we didn't call a manager over for fun. While one dish was totally incorrect, the other food was sub par at best. After another extended wait the server came over to check on us and I asked to have the sandwich removed and to get the check, because at this point I was so over this experience and I needed to leave. The server then came back over and slammed the food down on the table and said "well it's not on the check anyways." Upon receiving my correct meal, it was extremely underwhelming.
All of the other tables in our section waited an eternity like us, and their food orders were also incorrect. The server was either MIA or talking with the hostess the entire time we were there. When the server was present, she decided every time that the best pathway to walk was squeeze behind my chair between another table, and knocking into my chair, every single time. I even moved the table to give her more room, and she still hit me every time she walked by. Why not use the open walkway?
Once we finally got the opportunity to cash out for a meal that honestly no one enjoyed, we paid and headed out the door. The awkward manager was sitting in a booth near the bar cutting fruit and prepping food. Talk about gross and unprofessional. He had no care in the world that their was entire section of unhappy customers and did not pitch in to help at all.