Tan N.
Yelp
As someone who works in the restaurant industry myself, it really upsets me to have to write this. I came here with my friend to celebrate her birthday, and we were hoping for a good experience but what we got was the complete opposite.
The food was average, which we honestly didn't mind. What was truly upsetting was the service. The restaurant was nearly empty, yet we somehow received some of the worst service I've ever experienced. Our server, Beatrice, never once checked in on us not to ask how the food was, not to see if we needed anything. She completely ignored us until it was time to drop the check, which she auto gratted at 20% without any explanation. To make matters worse, we noticed that other tables around us were being given birthday candles or desserts, and we didn't receive anything, even though we clearly mentioned it was a birthday celebration in the reservation.
We asked to speak to a manager, and they told us there wasn't one available. Like, what kind of restaurant doesn't have a manager on duty? We were seriously confused. Then the server, visibly upset, grabbed the check and stormed off to remove the auto grat still no apology, no explanation, nothing. The entire time, all we were hoping for was a simple, Hey, I'm so sorry, we're short-staffed today or just some acknowledgment and accountability. Instead, we were left feeling ignored and disrespected. Honestly, it was really disappointing.
Mind you, there was probably 1 large group in the whole restaurant and 5 small table. AND she had helpers lol. Anyways, I just find it funny she just didn't give a shit about our concern. I hope she fixes her attitude or just let your manager know (if they are on duty lol) to staff more people.