Capriotti's Sandwich Shop

BUYER BEWARE Not only did they make my sandwich wrong but the ingredients and meat were way less than par When confronted about the situation the store associate “Mel” told me they didn’t care about the quality and they “made it as ordered”. I then stated “should the food department be made aware of this” and they said "go ahead and call them idc". They then told me to come and see the GM tomorrow if I have a problem with it. The next day I went back, brought this situation up to the GM, and not only did I get attitude from her but was told “we just had our inspection, I’m not worried” with the biggest sarcastic smile on her face, then proceeded to say the same thing “it was made as ordered so I'm not refunding it” so I guess if the quality isn’t what you were expecting you can’t get a refund from this place? absolutely unacceptable. I then warned the customers inside that they need to be careful what they order and what they eat and then one of the associates (or GM) cussed at me as I walked out. They also told me their meat is PRE COOKED before even arriving at the store. Furthering my argument for quality standards and also begging the question, why does it take 30 minutes to make a sandwich? Corporate needs to investigate this place because it’s fallen off hard in the last couple years If I could give -5000 stars I would Never spending another dime at this place Horrible company, horrible experience, horrible food. Corporate was notified and nobody has gotten back to me! so they don't care either.

Absolute great place to have a really great sandwich. Absolutely enjoy these restaurants for the quality of food served up every single time I step into one.

I ordered a tuna and BLT sandwich and it was absolutely delicious! If I could give 10 stars I would, this is my new favorite sandwich shop!

If i could leave zero stars... that's what this would be. I went in to the sandwich shop at 8:12pm. The shop closed at 9pm. My husband and I waited at the counter, ready to order for several minutes. Two team members were cleaning up, had chairs up, and looked as though they were cleaning the cold condiment area. Never once were we acknowledged. Had we walked in 10-15 minutes prior to closing, fine. But 47-48 minutes prior to closing? Absolutely-freaking-not. We walked out. I visit this location regularly, but will never go back to this location or any other Capriottis again. I picked up the GMs business card and attempted to leave a message but the team members (who had no time to serve us) certainly had time to pick up the telephone. General Managers Name: Sara Henry Location: 902 Roby Dr. Hammond, IN 46320 I dont have names for any team members because they NEVER approached, greeted or attempted to take our order. DO BETTER!

First time, and I'll definitely go back. The guy working the register was SUPER friendly and took his time to recommend different options I might enjoy.

Great food and service! Couldn't believe how well a newer place could handle a lunch crowd. Not alot of room to dine in, 30 or less, but good enough that you will eat it in your car.

Be prepared to wait and wait and wait, EVEN if you order an HOUR ahead. They can't even make a sandwich correctly (see picture of one piece of bread one way and the other piece the other way). And since it took a year and 10 months to respond to my review, maybe I'll try it again...in a year and 10 months!

First time trying this place, after I heard they had veggie options I was in board. The veggie turkey is delish fresh not too wet or dry. The service was nice and friendly. I will def be visiting again. Very clean small eating space but nice environment.

This place is a little pricey but I understand because of their use of high quality meats and ingredients. Definitely needs to be a little more recognized in the area in my opinion as there's not a lot of sandwich places I know of around the Whiting/Hammond/East Side area. Overall, definitely worth stopping by if you're in the mood for sandwiches.

If i could leave zero stars... that's what this would be. I went in to the sandwich shop at 8:12pm. The shop closed at 9pm. My husband and I waited at the counter, ready to order for several minutes. Two team members were cleaning up, had ALL chairs up, and looked as though they were cleaning the cold condiment area. Never once were we acknowledged. Had we walked in 10-15 minutes prior to closing, fine. But 47-48 minutes prior to closing? Absolutely-freaking-not. We walked out. I visit this location regularly, but will never go back to this location or any other Capriottis again. I picked up the GMs business card and attempted to leave a message but the team members (who had no time to serve us) certainly had time to pick up the telephone. General Managers Name: Sara Henry Location: 902 Roby Dr. Hammond, IN 46320 I dont have names for any team members because they NEVER approached, greeted or attempted to take our order. DO BETTER!

This place has fallen off. It use to be my favorite sandwich place. Today, our sandwiches, which are suppose to be hot, were all cold with a gross amount of wet slaw. I ordered pastrami and they gave me cold, unseasoned roast beef. We had to go back because they forgot something in our order. 2 weeks ago, I ordered through their site on Door Dash. Half my order was missing. They blamed it on the poor DoorDash person, but I'm now convinced that the restaurant didn't pack all of my order. The stores excuse for not fixing it was "my general manager isn't here. I'll have them call you tomorrow". Still haven't heard back. I will never go back to this location.

Food is always good, but literally everytime we have ordered from this place there is some kind of hold up or inconvenienc...yesterday...the oven didnt work, today they literally forgot an entire sandwhich after the door dasher already left. We had to call the dasher and beg them to go back and get the last 28$ sandwich. Obviously our dasher expected more tip for this favor and capriottis offered NOTHING. YOU SUCK AT YOUR JOBS AND SHOULD ALL BE FIRED

I stood in the lobby of the restaurant for at least six minutes and was ignored by three people. I am now watching the same thing happen to another customer. Not good service at all.

Capriotti's Sandwich Shop 902 Roby Dr, Hammond IN 46320 October 26, 2022 Wednesday - Noon for lunch 1 Adult Atmosphere - 4 stars Food - 3 stars Service - 0 stars Background - Short on time and wanted something close to Midway airport as I just flew in. Yelp to the rescue. Atmosphere - Clearly new, but it is a small place. The only people sitting were those waiting for their food to go. Food Drink - A bottle of Dole pink lemonade. Lunch - I went with the American Wagyu Roast Beef. I had to look at my reviews it has been over a decade since I been to a Capriotti's. The pictures show a a sub that is stacked with layers of the great stuff. Instead you get a roll that is filleted and the beef is crammed in then provolone cheese, lettuce, onions, mayo, and tomato. Then tomato sat on top of what was pretty much a open face sandwich. Great there is a lot of meat in there but not an easy sandwich to eat and did not meet expectations when the picture of the product is not the same thing you receive. The tomato was heavily peppered and did not want to stay in the sandwich. I had to eat the tomato by itself and after that first bite I stopped eating it. Service - The cashier seemed over whelmed. She even said to me why is everyone coming in at once. I am thinking to myself it is noon. I know this is the age of placing orders via an app so it is truly hard to tell the order in which people ordered their meal. But from the time I ordered to getting my food took over 30 minutes. I was planning to enjoy my sub there, but I had to take it with me. I had to eat it at work, which I did not want to do. Future - Nope.

I was pleasantly surprised to see the amazing vegetarian options that this sandwich shop offers - both veggie turkey and two cheese steak options. That immediately elevates them above other sub shops in my mind. My husband had the Impossible™ Cheese Steak, and I had the Veggie Turkey. He enjoyed his sandwich, and I loved the turkey that came on mine. However, neither of us were big fans of the bread, and the proportion of toppings to bread was unfortunate. I would definitely return - even just for that turkey sub though!

Do not order from this place unless you are picking it up yourself and can thoroughly check it before you walk away with it. Do not use any delivery service. The restaurant pays zero attention to special instructions, or worse, they get them so garbled that they do exactly the opposite of what you want. I even called right after putting in my DoorDash order to emphasize that they should read and follow the special instructions. I wanted no Gorgonzola vinaigrette. Instead, they gave me the Gorgonzola vinaigrette and left off all the Gorgonzola cheese from the salad. So basically I got a $20 bowl of lettuce. Look at the picture of their Wagyu and blue salad. Looks nice, doesn't it? But you don't get that much meat, even with "double" meat. They used to give you a lot more, and no one is going to gaslight me into saying they didn't. On delivery service applications, they don't give you the opportunity to order triple or quadruple meat, which would almost be enough for a person on a diet. They literally give you ONE ounce, they said as much when I called to complain. Some time ago, I had a similar problem with them and I called them up to complain, and they said they were going to put me in some book for a $20 credit. When I called to complain about THIS particular order, I said I wanted the credits combined. They said they threw them away at the end of the year! I was not told that when I was told I was getting a $20 credit. They have ripped me off for the last time. I bet they wouldn't dare put only 2 ounces of meat on a sandwich that called for double meat. I'm so angry. I'm about to have a heart attack. Goodbye, cruel world.

Capriotti's can suck it! After getting a delivery order wrong for the second time I called & spoke with a female manager who got snippy with me instead of making it right. We will NOT patronize this business again.

I ordered what was supposed to be Vegetarian Chicken Cheese Steak. I received whatever the employee made. Which looked more like the impossible chz steak. I specially requested the vegetarian chicken cheese sandwich because I'd had it before. They tell me I couldn't get a refund because nothing was wrong with the sandwich yet the entire sandwich was made wrong. The manager was very unkind and not understanding nor being reasonable with a solution. She immediately wanted to argue with me that despite the obvious sloppily made sandwich they don't give refunds. I demanded my refund even after the employee stood right in front of me with his bare hands taking apart and touching items in the sandwich and still asserting no refund because nothings wrong with the sandwich. I came to realize after getting my refund and leaving So glad I kept the receipt not only had the employee rung up my order as the wrong item but he knew he did and the manager backed him up 100% instead of checking behind her employee. It was a very unpleasant experience and I never plan to visit the establishment again. I am very disappointed as I was very clear with the manager about what I ordered and having ordered it before. They tried taking advantage of my minor daughter who initially placed the order too. When the employee realized I came in to get my money back he tried making every excuse in the book instead of admitting he entered the wrong order. I will be my experience as well as reporting the policies of this establishment to the BBB and CFPB as it's unacceptable to think it's okay to not give a refund for an inedible product after a mistake. To top matters off I've been vegetarian almost my whole life the sandwich they gave me had impossible meat that had clearly been cooked with and mixed in the same remnants of actual meat steak and or chicken. Unclean grill or whatever they are using. Not only could I smell it but there was clearly actual steak and chicken meat remnants in the sandwich that could've easily led to myself and my unborn child being very sick. Noticing a trend with there being lots of black women complaining about the service. And they take forever to make your food almost 35 mins. For a wrong sandwich. Manager is trash breathing and what's wrong with the world today. Also pay attention the owner seems to only reply to good reviews so clearly this place has zero accountability. I wish I had taken a picture for evidence purposes so that they can see the three different meats on one sandwich smh.

Got 2 sandwiches to go when Popeyes was out of sandwiches. Thank god.... Cheese steak and American wagyu with hot peppers. Served pretty quick considering they are hand made to order and for us by a friendly staff. 4 hours later still stuffed but looking at menu now to see what I get next time. And I will drive 40 minutes to the new looking mall kinda next the the casino. Signed full of it.

Great food and even better service! Workers answered and explained any questions we had of the menu!

Wouldn't go back. I got the Classic Cheese Steak because I love that sort of sandwich. Picture online and what I got were two totally different sandwiches. There was hardly any filling in comparison to bread, very little cheese and didn't find one pepper of any color on my sandwich though they are clearly shown in the picture online. My husband had the Capistrami and again, didn't resemble the photo at all. We were excited to try but won't go back. Certainly not worth $11 for a medium sandwich.

Too much salt on their sandwiches , the cookies are usually over baked & for whatever reason they can never get the cup lids tightly held onto their cups.

We picked up a turkey sub here last night. We expected deli meat. Instead it was shredded and very dry. Couldn't find tomatoes which were supposedly included. Too bad since we have gotten good food here previously. Also ingredients in general were very skimpy for a $12 medium sub.

Impossible Cheese Steak A Hit ! Not too many places where they offer a vegan Philly cheese steak experience and when I did eat steak in comparison pretty similar

This place is all about the hot bobbie. Just do it. The world's most crave-able sandwich.

The food was really good but not enough meat to fill the bun. Seems like way more bread than anything else. I ordered ahead online and when I come in 20 minutes later it was ready. Nice and hot!

I know were are in a crisis and it has all of us. Up and Down went there last week to get me a sub sandwhich and was all set to chow down. Got there and it was closed I was upset. Until I realized that it was MOTHERS DAY! and you guys might have wanted the day off or the fact of you might be closed on sundays. Sorry for being selfish the subs are sooooo good.

Love the sandwiches and the soups are delicious. Speedy service Convenient parking& clean

This rating is based off the food and not the service. The staff are friendly and fast. However, the quality of the sandwiches lack flavor. I ordered the thanksgiving sandwich and it wasn't all that great. I don't know what it was but I wasn't impressed with the selections. I was better off going to Subway. I hate Subway. The place was very clean.

Good food, good service. The restaurant was clean and the impossible steak sandwich is to die for.

This was a disaster. I ordered online 3 sandwiches with the three free grilled cheese. Two soups. Imagine my shock to get a text that it had arrived and I opened my door to find nothing. I asked for a phone call to notify me it was there that never came. I called the Jerk that did not give his name on the phone there told me he would make it again only if I came to pick it up in person. No delivery. Only pick up or refund. Terrible customer service. I told him give me the refund and never expect me to order again. He treated me like I was stealing from him when his delivery service screwed up! They are jerks!

If you stick to their uniquely original specialty sandwiches; then, yes they are excellent. The Bobbie is a great sandwich. This sandwich is thanksgiving in a bun. The turkey is made fresh everyday! In addition, it has cranberry sauce, stuffing and mayo. The Capastrami is another excellent creation with very fresh tasting pastrami, swiss cheese and coleslaw. The meatball sandwich is also an excellent choice with the fresh tasting marinara providing an excellent contrast to the rich meatballs. Then, why am I not giving them a perfect 5 stars? Well, I found the Italian sub to only be good, but not excellent. This place would be much better off if they sourced their bread from one of the excellent bakeries around town (Turano, Gonnella, Publican). Likewise, I found the Italian style sausage that they used in their sandwich was the sort you would find on the east coast. News flash, Chicagoland area makes much better Italian sausage then the sort you find on the east coast. Yes, its true, I believe it has to do with the stockyards once being in Chicago. Many places around Chicago make excellent Italian sausage. Should anything I am writing deter you from visiting? Absolutely not, because if you stick to their original sandwiches, then you have made an excellent choice. Also, they make the best variety of sandwiches in this area. Please do not compare them to Subway! This place is in a whole different higher category of quality. But, if you are looking for a cheap unmemorable low quality sandwich, then, make your way on over to Subway.

I went to this location recently as I was curious about their sandwiches and they are fairly new to my area. As I am fan of both Subway and Potbelly, I figured why not give this a try..... As some have referenced, the place is not all that big...and when it gets busy there might not seem to be that much room between patrons eating in and those ordering. To me that's ok as it adds to the charm of the place. Anyway I get in there and was immediately greeted with a friendly hello and welcome to the place. After a big of a wait and also trying to figure out what I wanted, I decided on a Chicken Parmesan sub combo. As they had a number of choices, I went for a small sub (they have assorted sizes from smaller to large....) and turned it into a combo with chips and drink. Well eventually my order is ready and I open the sub up (oh yea they toast them too...huge ++ in my book). It was really good with the tomato sauce and cheese oozing out. It was also very flavorful and hot too. I would definitely recommend the place. They have a variety of items to choose from and many different sizes for however big or small of meal you want. I will definitely come back here and try another sub.

Been here twice and both times I was very pleased with my sandwich. I have gotten the Bobbi and the cheesesteak. The Bobbi is cold but i wish it was warm i think. The cheesesteak was GREAT. They have so many sandwiches I would like to try!

The best Philly I ever had in my life Hands down ! I give 'em 5stars on any day!! I always get the largest one and split it so freaking seriously delicious

I decided to come here today because a reviewer stated everyone is masked up, changing gloves after each use , and they're keeping safety at the forefront for their customers. However, two out of three male workers in the kitchen aren't wearing a mask. Why? I understand being fully vaccinated, but the transmission of covid is still possible. It doesn't appear you'd do all possible to give your patrons peace of mind by having your staff wear a mask with this new variant rising.

The food you get from here seems like they just throw it together. They were great when the first opened.

I really like these sandwiches. I've had the homemade Turkey sandwich - today I had it plain - it was that good - doesn't need any condiments. We've also had the chicken cheese steak sandwich. Unbelievably delicious. I appreciated the staff - everyone was helpful, knowledgeable, and fast. They all seem able to do all tasks. I really liked that they change gloves between taking payments and making sandwiches. Everyone was masked. The prices are higher than subway or jersey mikes or jimmy John's but this is better. Based on how delicious the food is, the prices are low! I visited around 5 pm and the place had a steady flow of customers. Can't wait for more locations to pop up.

I'm going to give them 3 stars today. But I have been before and it was most definitely a 5 star. Ok back to today I get the veggie turkey and cheese, like always but today the young man only put 1-2 slices of turkey and no cheese. I mean I love a got lettuce,tomato, onion sandwich but not at $9.00 a sandwich. The young man had to ask how to cut it 3 pieces. I asked for. That's just me. I mean I was soo upset because I wasn't the (Awesome) sandwich I had. I don't want your new people making my sandwich anymore. Sorry I know you have to learn but not on my sandwich.

I did like this restaurant but after tonight they are lucky im not going to sue them. I found unknown object ( I don't know if its a bone or plastic).

Delicious sandwiches and phenomenal service! Owners often pop in and run the register or the line- everyone smiles and is eager to please Healthy food options as well- try the CAPP's chopped salad!

Absolutely one of the best sandwiches I have had. We split the Wagu roast beef and the Impossible Cheese Steak. Both were amazing!!!! The staff was very nice and the business was clean!!!!

Their new impossible sub is so good! I've literally ordered it like 4 times already. I live in the area and I've never heard of Capriottis before, but I'm glad I know about it now! I'm also glad that a new restaurant is in the area. The first time I went to try it out, it was good but it was dry. * tip * I didn't know you had to ask for mayonnaise- maybe they should say that to customers. Staff is really friendly and so is the manager I'm assuming is always there. Place is also very clean and there's plenty of room to sit. The only reason I give it 4 stars is because it is somewhat expensive. However, I do think it's worth the price if you want to try something different.

Omg these sandwiches are delicious! Lots of meat and full of flavor! I've definitely become a CapAddict. The Bobbie is my favorite and of course the chocolate chip cookies are a must!

I was really disappointed. I saw lots of marketing and hype regarding their Vegas units which piqued my curiosity. The parking is limited. The entry has no double door which meant Cold air blasting the very small dining room. You line up next to people's tables. Your butt is in their face. The menu is very extensive with cold and grilled items plus salads. The service was very slow during lunch. The manager was the sole cashier. You order at the register and pick up by your name. Again you're standing right next to awkwardly placed tables. Nowhere to stand! The dining room floor is plain concrete. The wind tunnel and lack of decor might be their strategy to have you take it with you. They also have a pick up window. The sizes of subs- half, small, medium large. There is a sample sub at the counter to show you their sizes. The half looks to be about an inch bigger than the small. The bread was nothing special. There is an oven in the open kitchen area but I also saw bags of bread. It truly tasted like commercial bread. The "Italian" had so little meat that I had to open the sandwich to make sure they put it on. It did come with an oil topping but otherwise was pretty unremarkable in taste. If you're used to Subway than this would be a great upgrade for you. If you like the quality of Jersey Mike's with freshly cut meats and small talk service than you will be disappointed. I did like the tray that had kids lollipops-that's about all I saw that was different. So many sandwich competitors with better product and decent service.

Stopped in for lunch today as a first timer and they definitely impressed. Love a good cheesesteak so had to go with it. It was over the top delicious. Bread was fresh and you can tell the steak they use is of higher quality. The service was also top-notch. I can't wait to try some other sandwiches as they all looked amazing!

Thank you for your support the food was amazing. I strongly recommend this establishment

I am vegetarian and it's very hard to find a great veggie sandwich. I have tried Capriotti's Turkey veggie sandwich and was beyond delicious!! The perfect combination of veggies and veggie turkey. I also tried a salad and was very fresh and premium quality. Portions are very generous and stuff is very friendly. Will definitely be coming back. Interior is also very modern and upscale.

Hello , hello , let me tell you about CAPRIOTTI'S sandwiches .I'm a pescatarian, for those who don't know I don't eat meat .I do eat seafood, anyway this place will get you right. They are VEGAN friendly, check there menu out .Oh you will be VERY impressed with your food, I was . Nice job

Great service, and greeted by the workers as soon as you walk in! I had the Bobbie sandwich which was the Turkey, dressing and cranberry sauce, it was great. They had a much different selection of sandwiches compared to other restaurants. I can't wait to stop in again to try another sandwich!

The food is good but they don't know how to spell my name right. I mean really how hard is it to spell Jason?

Our family loves Capriottis! They opened two weeks ago and I've been 3 times! Each time I was greeted by the friendly staff and given recommendations on what sandwich I might try next. I've had the Bobby (pulled turkey,stuffing with cranberry sauce), BBQ Chicken (with slaw) and the Capistrami. The ingredients are fresh and the bread was excellent. Also, very convenient pick-up window for online orders. Looking forward to my next sandwich which will be the Italian sausage! 5 STARS!!!

Currently still thinking about the sandwiches my husband and I tried! It was our first time trying their sandwiches and both the classic cheesesteak and the bobby sandwich exceeded all my expectations!! I believe it was the manager who came up to us while we were eating and even asked how the food was; he was very hospitable and friendly. It was very clean inside as well which I can really appreciate. Definitely going back again. (:

Awesome subs, 2 for 2 so far. The wagyu is delicious and the capastami disappeared quickly. I'll keep eating here!

Great food! All employees should wear hair nets under their hats and use disposable gloves. Employees could be more friendly.

The food is amazing. The restraunt is new to the area and is a great change from the usual sub shops. They make fresh food daily. You wont get that at your Subway.

My son brought me here one day for lunch shortly after they opened. I can't begin to tell you how many times we've been back ! I have had the BBQ Chicken, the Grilled Italian, The Bobbie, the Classic Italian and my ABSOLUTE favorite - The Cole Turkey! My son's favorite is the Classic Cheese Steak - he says it's the best he's eaten. I always get the Tomato Bisque soup, which is the best I've had in forever. The staff are extremely friendly and patient and we have never had a bad experience. We've been ordering from their app and it couldn't be easier or more convenient. I'm so glad they're located so close to us, and I would recommend anyone to try this place. You won't be disappointed!