Capriotti's Sandwich Shop

Waited an hour for my order, never got my food, and my full credit card info was written down on paper — a huge security risk. I ordered at 1:41 PM (20–30 min estimate) and gave extra time. By 2:37 PM, my food still wasn’t ready. When I asked how much longer, I was told my “ticket was lost.” I requested a refund, and the GM (“Teyvon”) said he threw the sandwiches away because I asked for my money back. The worst part: to issue the refund, staff wrote down my full credit card number, expiration date, and CVV code on paper and told me to leave it with them — unsecured. I refused and took it with me, as there was no shred bin in sight. This violates PCI DSS (Payment Card Industry Data Security Standards), may breach Nevada’s Security of Personal Information Law (NRS 603A), and could be considered an “unfair practice” under the Federal Trade Commission Act. I will be reporting this to the Nevada Attorney General’s Consumer Protection Bureau, the FTC, my card issuer, and Capriotti’s corporate office so this dangerous practice is addressed immediately. I’m deleting the app, will not return, and strongly advise others to be cautious when paying here until these practices are corrected.

I wanted to give this location NO STARS after my experience today, but it would not allow me to post without giving at least 1 star. I purchased a small turkey sub today. However, I could not eat my sandwich because it had a large bone in the piece I started eating. I did not take a chance on the rest. I called to tell what happened and I received an apology. NOT ENOUGH! This is so dangerous! I could have choked or been seriously injured by the carelessness of the crew that prepared the turkey today. They OBVIOUSLY did not take the time or put forth the effort to ensure that their customers can safely enjoy their sandwich. BE VERY CAREFUL WHEN PURCHASING A HAND PULLED TURKEY SUB, IT MAY JUST HAVE BONES INSIDE!!!

Super nice guy at the register. I did ask for my sub to be cut into 3 and they forgot. LOVE the BLT Cheesesteak sandwich but how do you eat this thing?

I went here because I saw they had fries. The one closest to me doesn't do fries so I came here because they did. The peppers had the butts/stem parts in the sandwich. I don't know if they chop them or if the restaurant cuts them. I appreciate that they're trying to fill the bread more fully, but the sandwich was unmanageable. There was so much I kept dropping stuff ony short and table. Make the bread a bit wider to compensate for all the meat. Also probably something that restaurant has no control over. I can say with absolute certainty that they are indeed filling it withore meat exactly as advertised.

I hope managers are aware of the poorly mannered employees they are hiring. This is the closest location to my home and my husband, our 10 year old son and myself LOVE to frequent this location but that’s gonna stop. It’s 8:29 and I understand you close at 9pm but not wanting to do your job and telling a PAYING customer it would take the grill 35 mins (5 mins past closing) to heat up is the saddest thing I’ve heard an employee say. Do better. Losing money on 4 sandwiches like that was such a hard order.

Hats off to the lady who actually makes the sandwiches. She's the best thing the Whole capriottis regional corporates got going for them. They prolly dont even know it. Went there 1st time to that location, and it has revamped my love for the place. 👍

As soon as I walked in I was greeted by Jodi. I always get the medium capastrami! The sandwich came out hot and fresh! The restaurant was clean and organized. I will be back!

Connor helped me with my order and was very helpful. Everyone knows capriottis for their sandwiches, but I highly recommend the salads! This nature park shop is my favorite and have made caps for dinner a thing again for my family, if there is ever a problem they will always make it right! Try the salad! YW!