Capriotti's Sandwich Shop

This was the worst experience I have had with a Capriottis location. The salad I ordered vs what I received was a joke. Talk about false advertising! We ordered lunch for the office on 2/14, when it was delivered, we were missing a sandwich and the salad I mentioned above was just iceberg lettuce. We called and spoke to the asst manager Hector who said he would refund both items but he only refunded the missing sandwich. I called back the next day 2/15 and he assured me we would receive our additional refund. That has yet to happen. Needless to say, we won’t be ordering from the Capriottis in Union street ever again! Very disappointed as this use to be a go to spot and the quality and customer service has gone down hill.

My first time in Wilmington, everyone told me to try Capriottis. It was fantastic. Got a medium Italian. Delicious, great value. The staff were super friendly and helpful. I'll definitely visit again. Highly recommend

They are an awesome professional, helpful, and inviting staff. Although, I was dashing. I used to patronize before I miraculously developed a gluten sensitivity. Blah Blah, lol. I am mad because I get a taste for a Capriottis Turkey the works. Do you guys offer sub bowls. That way, I'll buy my own bread and assemble the sub myself. Just can't beat natural ingredients. The smell of a good sub aroma in the air when you arrive. This location, I admire, so much. I will try and ask for a sub in bowl without the bread. But all the fixings. By chance, if you all consider gluten-free roll. UDIS gluten-free bread is the best. $2 to $3 extra I would pay because it is reasonable. Gluten-free is on the expensive side.

The OG location and still uses Serpe's rolls. This is the best location. The other locations just aren't the same. I understand why they franchised, but I'll drive out of my way specifically to come to this location. Bobbie sub as it comes. Nothing better. They make a good cheesesteak too.

By far the worst chicken cheesesteak I have ever had in my life! It was my first and very last from here I will never get anything other than a turkey sub from here never ever again. Meat was tough and not chopped. I specifically asked for salt n pepper, fried onions, they must have skipped that part absolutely tasteless. I took one bite and spit it out I took a 2nd bite to be sure and yeah to the trash, I mean I didn’t think anyone could make a cheesesteak so terribly. I wish I had went with my first thought and just went to Olympics. I’m out of $10.50 and still hungry

I’m a regular customer and was very startled at the behavior being displayed. The short brown skinned manager (don’t know her name) was very impolite. I told her I was missing something on my pickup order and she was talking to me in the most disrespectful way. If you don’t like your job just quit!! Though you guys food is amazing, im not even sure if I want to come back in there now.

Ordered lunch thru Doordash, food is way too expensive to not have the soup you advertised at the start of the lunch hour. And received my half salad (no soup) that had maybe 3 pieces of small chunks of chicken. Overall sad lunch, $11 for just a less than half salad.

It's the original. Consistent quality food. Wide selection of sandwiches and salads. Staff is always friendly. Parking can be troublesome. Best to order online. Excellent vegetarian selection. Chips and soda available in store.