Victoria S.
Yelp
This was one of the most disappointing and unacceptable dining experiences I've ever had - especially for $500.
From the very beginning, the service set the wrong tone. Our waitress never introduced herself or made us feel welcome. She came to our table and immediately launched into a rushed and dismissive spiel of the most popular dishes. It felt rude and unwelcoming-- not the kind of welcome you'd expect at a restaurant where you're about to spend hundreds of dollars.
Things only went downhill from there. I ordered crab legs, and when I cracked one open, the meat inside was completely black (see attached photo). Crab meat should be white and fresh -- not dark, spoiled-looking, and inedible. We called over the first person we saw, who happened to be the busser, and he even looked shocked when he saw it. He went to get the waitress (not our waitress who was originally serving us) and she was rude and dismissive as well, she stated "I heard there is a problem with the crab" we showed her, which she also looked shocked, and she said "ill get you a replacement." Moments later ANOTHER server brought over the replacement crab leg which we kindly asked to now box up.
While waiting for them to box it up and for the server to bring the check, there was not one person, out of the 3 servers and bussers, who came to apologize, explain how something like that could make it to a guest's plate, or any effort to make it right. No discount, no gesture of goodwill, not even an acknowledgement of how unacceptable it was. Not even a manager came to acknowledge the situation.
When you're paying $500 for a meal, the absolute minimum expectation is that the food is fresh, safe, and properly prepared. On top of that, the service should reflect professionalism and care. Instead, we were served spoiled crab meat, brushed off without an apology, and left with the feeling that the staff either didn't care or didn't think it mattered.
At this price point, there is simply no excuse for serving bad food and treating guests with indifference. This restaurant failed on both quality and service, and it's not an experience I would ever recommend or repeat.
It is such a shame because this use to be one of our favorite go to date nights - not anymore. Id rather go elsewhere than risk the potential to end up in the ER due to necrotized spoiled crab flesh. We ended up throwing away all our crab legs after researching this issue as they could be potentially contaminated and this could lead to serious shellfish food poisoning that can cause fatal dehydration. Hopefully all other legs are not contaminated, and this doesn't happen to other customers.
Too bad there is no place to email the manager to let them know how harmful this can be so they can make it right rather than brushing it off as no big deal and serving this to other patrons. I guess I have no choice but to contact the health department. Glad we took a picture...$500 down the drain.