Captain Jay's Fish & Chicken

If I could select zero stars I would. The staff was very unprofessional, I went in on .79 Tuesday. I asked for 10 wings and 10 thighs with sauce. I was charged $1 for the sauce on the wings (fine), I was charged $2 extra for sauce on the thighs then another $1 for wanting all thighs. When I asked why, I was told there's an upcharge when getting legs and thighs (I didn't order legs and thighs), was told they don't have a button for just thighs (how are you selling them individually without a button). The cashier went to the back, door wide open, the guy kept saying I'm not a manager repeatedly, then said I'm a manager but it's your shift so whatever you say (never acknowledged me). The cashier came back and said yeah you charged for all thighs, call corporate and took the next customer. To top it all off my wings barely had sauce on them, the food was cold. I never left, I waited for my food inside. I just start going back after finding hair in my food last year, and never received my refund of $60. I ordered okra as well, it was so so.

I had a DoorDash order here and I waited for about 15/20 minutes, a worker (light skin with a low cut and a neck tattoo) then told me inside isn’t open but the drive-through was open so I begin to pull in a drive-through and wait another 15 minutes just for the lady (at the window Dark colored and short) to tell me that they’re closed and just walked out Eva after repeating my DoorDash name. Highly disappointed do not come to this location

Good place good food just rude staff the young lady was very rude they should have people who wanna work without the attitude but the food was great fresh and hot

Good customer service, however my food wasn’t fried to perfection like it normally is. My fries were greasy, hush puppies dang near burnt and lacking on quantity. I can tell they have a new cook. The best captain jays is on 7 mile and the lodge I believe. It’s always cooked to perfection they give you great quantity and it’s always super hot! I also asked for a lot of lemon pepper and can’t even taste it and they put 0 condiments in the bag. The food was eatable nothing to write home about. They also didn’t have any koolaid and only 3 drinks to chose from as far as fountain drinks. It was also burnt fries in my hush puppies

Went to Captain Jay's Fish & Chips and had a wonderful experience 😋 At first, the order was not to my liking. It contained lemon pepper on my fish and chicken. I am not a fan of the flavor on my food. I told the staff and IMMEDIATELY!! They squared me away with a fresh order without it!! NICE AND PIPING HOT 🔥! THANK YOU CAPTAIN JAY'S! I appreciate your awesome prompt service and IMMEDIATELY making things right! 5 STARS 🌟 DELICIOUS FOOD 😋

The chicken was hot and fresh. I appreciate the offer to hear the dessert for me. Lemon pepper goodness

9-5-2019 I found hairs that look like weave on my chicken skin. I bought 2 boxes of 5.99 leg and thigh. I called the store. Jennifer the manager said she was going to replace both boxes of chicken and she was going to give me a bottle of soda for what happened. Jennifer said just come up here today or tomorrow and we will remake it for you................I went back up there today 9-6-2019 and brought what she said to bring back. She only gave me only 10 when they said they was going to replace all plus 1 soda for what had happened. And Jennifer was VERY RUDE to me. She didn't have to be so mean to me like that. That was so rude for her to be so mean to me and I never had an issue there. They was always so nice to me but until the manager JENNIFER WAS RUDE AS EVER. I DONT EVEN WHAT TO GIVE THAT CHICKEN TO MY KIDS BECAUSE SHE WAS SO RUDE TO ME ABOUT WHAT THEY DID WRONG ABOUT HAVING HAIR IN THERE CHICKEN. No

Food is usually good but there is always a long wait time. They always tell me 10 minutes over the phone, but it usually takes 30 minutes so I know when to leave out now. Yesterday I called my order in at 2:55 pm and did not receive my order until 3:55! And idk if the cashier thought I was playing but he told me that I didn’t wait the time I know I waited. On top of that the chicken was nasty, don’t know if it was old or what but I just feel as if I wasted my time and money. I started going to this one because the food was fresher than the one on 6 mile but now I need to find a better location.

Foods good but would be better if you got what you order. I was charged $1 for hot sauce and got ketchup. Asked for lemon pepper seasoning and didn't get that either. Its fine without it just not what I ordered. Like most fast food expect to wait a bit in drive thru line.

The service is great. The chicken was crispy and the fries were tasty. The inside of the establishment was clean and organized.

I gave only 4 stars bc sometimes they forget to dip my chicken in barbecue sauce and sometimes they could allow the chicken to cook a little longer.

My family got food poisoning after eating here. Chicken was not cooked all the way and we didn't realize until after starting to eat it. Chicken was still bleeding . Please do yourself a favor and go elsewhere. We were sick for days.

I was visiting my family in Detroit and oh my what a TREAT!!!!!! Delicious wings and Fried Fish!! Didn't care for the coleslaw, too much mayo for my personal taste however it had a good flavor & seasoning!!! The last who took my order was friendly and took my order with a smile even though it was VERY BUSY between phone orders & walk-ins!!!

The chicken and shrimp is always delicious! Definitely call in or order online if you're in a rush but it's definitely worth the wait! Lemon pepper is my favorite

Horrible Horrible made came in at 2pm made a big party order paid over 200$, told them we would be back at 5pm it's currently 6:30pm and the food still isn't Ready..!

I was very excited to see a black owned establishment in the city of Detroit, kind of ironic but it is what it is. Upon entering the place and noticing the menu I couldn't help but gravitate do the fish. Really excited about the choices, catfish, perch, Whiting and tilapia. dawned on me I'm not sure how fresh the fish would be at this time of year. Oh well, caution to the wind. I'm in2 win it!!! ordered the catfish/perch, fries, okra, hushpuppies, Also got Shrimp and fries. With a soda. 40.$. Ok now the now the 2star delivered, in single star fashion. First off, after arriving to the table, upon first look, swaii or basa is a rookie attempt to disguise itself as Catfish!! oh no you didnt, disclaimer I have not only caught my fair share of Catfish from Cali to Louisiana. To know an impostor. Oh and I've skinned, cooked an digested plenty!! Not to mention it was off the dribble confirmed by a younger sib. who also has almost equal rank as I. After 5 to 10 attempts to deliver this post via phone conversation. I was left no option. So there you have it. Matter is the minimum!!! Sorely disappointed. No comment on the "perch" fries ok hush puppies (soso) as were the okra. Being a veteran in the industry, possibly a lil harsh on the latter, do to the open act.#1 Starring Basa/Swaii stunting as CAT.FISH SMMFH!!!

Horrible experience three times in a row. Horrible micro sized portions. Horrible attitudes around each dismissive staff member. This is examples of Greenfield and Fenkell store in Detroit which is a Horrible customer experience time and time again!

Great wings! Ordered over phone ready when I arrived and amazing flavor, not oily, chicken quality great!! Keep up the good work!

I hate this place. So ghetto, nasty ass koolaid, unprofessional as can be. Can't never get my order right I wouldn't recommend this place to anyone. Foods never fresh, I could go on forever.

They don't have any halal chicken options but their fish is really good, fresh and flaky. Please add halal chicken.

I usually enjoy this place but they are rude as hell. One particular time I called..whomever answer the phone and just said "WE CLOSED" it was during business so I am shocked to find out they were closed with no explanation. Please do better in your communication concerning your business hrs.

The customer service here is very great. They greet you properly and ask if you have ordered yet. I have only eaten the chicken breast combo but it's always spot on. Its clean with a couple of televisions. It's not a dine in but they have a few grocery items you can also pick up. That totally shocked me the first time I went, but it's nice. The only downfall is you will be waiting for a bit so make sure your not in a hurry. Other than that keep doing a great job here.

It started off rough but John and tameka customer service was excellent I would always come back.... They were kind considering and showed compassion.... Oh and the food was great especially the carrot cake!!!!! Wow

Chicken wings are seasoned just right and the option of flavoring for wings & fries is a plus. The lemon pepper seasoning is a good choice and was not too salty. The catfish is okay, but not the greatest. Our order was ready when we came to get it so we had no problems.

DO NOT SUPPORT! The last 3 times I went to this location were completely trash. It's no point in calling in an order they don't start it til you get there and it takes forever. I left without even getting food. They hardly answer the phone. You need to have your whole day open because if you're not waiting on them to answer the phone or greet you at the speaker you're waiting on your "fast" food, absolutely terrible. And when I tried to get answers they hung up on me even though I was patient and respectful. Worst customer service experience every time I've been. Would not recommend! Barely deserved the one star.

Love their chicken but service is beyond slow. Called in an order waited the 15 minutes but of course when I arrive they hadn't even cooked the order. What was the purpose if calling in the order?

Chicken is very good but I don't like the fact that any bread item you order is not wrapped or put in a sandwich bag before being put into the white paper bag for carry out.

OMG! The chicken was great. Nicely flavored and steaming hot! The way I like it.