F J.
Yelp
BLACK FOLKS BEWARE: I visited this restaurant twice and me and my family WILL NOT be back. Unfortunately, this is another East Asian owned business without a care of how they treat Black consumers and ONLY concerned with their bottom line. Seriously... Who goes to a restaurant where the staff tell you they have expenses to pay, all while you are letting them know that you didn't receive the food you ordered? That's what happened here, read on...
In my experience here this past weekend, the restaurant got busy and had few staff (more on this later). All the staff we saw and talked with were of East Asian descent. When we arrived, there was no communication about wait times and the fact that they were short staffed. We were seated at a booth and no one came to take our drink or meal order after 20 minutes. We flagged down a worker. The ordering process was abysmal. They stated being out of things and then only being able to fry things that they were out off (weird), not being able to make a bowl without sausage as everything comes "in a pack" (not sure what that meant). Half of us never received our food. Other tables, that arrived to the restaurant after us, started receiving their food. We flagged down a waitress and let her know that 4 of our people had not received their food and that other tables were getting theirs. She stated it must be because someone else took our order (not sure what that meant). We ended up asking for the check so we could leave and go elsewhere to feed the rest of our party.
At the checkout counter, we waited about 10 minutes to get a printout. The waitress handed me the check with all our items on it, no apology for why we were leaving and half our table having not gotten their food. I communicated that the items on the receipt were not received and should be taken off. She told me this is what we ordered. I asked that she remove the items that never made it to the table and with hesitant attitude, she said "okay" and took the receipt from me while working on the computer. She proceeded to state that we didn't get the clam chowder because they were out, at which point we communicated to her that we were never told they were out of chowder. I expressed that communication of these things would have been best practice so we could adjust our orders. The waitress gave me a new total and asked me to pay it. I stated I was trying to make sure the amount she was requested now matched with what we received to the table and I was just finishing the calculations. She proceeded to tell me the amount of money I owed and the we had eaten the food and needed to pay the amount for it. At which point, I asked to speak with a manager. She went a got a guy from the back who came out and said that we needed to pay for the food we ate, they were busy, food is expensive, and they have expenses to pay. And then he repeated we needed to pay for what we ate. Since he was just coming to the counter, I relayed to him our experience and why I had asked for a manager. I then requested a discount on the food we did receive due to how we were being treated. I told him we were not going to pay full price for the type of treatment we received and that I was about to walk out of the establishment all together. He agreed to a 10% discount. We paid the amount and he said "I am doing the best I can" to which I said, "So are we. Communication is key". This comment made me even more upset with the establishment. It was social gaslighting.
The issues with this experience can not be explained away with being a newer restaurant or having low staff. Communication is key. The restaurant should have let us know what to expect and given wait times and this would have resolved the issue. There is a pattern and history in Portland Metro, and other urban areas across the U.S., where East Asian businesses build around the desires/needs of Black communities (ex: hair stores; clothing stores; Cajun food restaurants, etc.). These businesses receive money from the Black community while treating the Black community with disdain. I refuse to continue patronizing such businesses.