Daniel B.
Yelp
After visiting Cara Mia's other locations - past and present - I knew where I wanted to go when I was super hungry and ready for a great Italian comfort meal. We arrived at 6:30 with a 40 minute wait, which wasn't unexpected for a Saturday night. After being seated around 7:20, we put in our drink orders and the white sangria came out fast and was good - and the bread for the table was hands down the star of the show. After ordering appetizers and mains as soon as we got our drinks, we waited in anticipation, and then waited, and waited, and waited some more. Finally, at 8:52 PM, after avoiding our attempts to make eye contact and not checking on us a single time, our waiter came over and said the mozzarella sticks we ordered would be right out. 85 minutes after we placed the order and not even an apology! The mozzarella sticks had great breading, and we asked for our entrees immediately and they were good, but truthfully after waiting 2 hours we had lost our appetites and barely made progress on the entrees. The cavatelli burrata did look as good as it does on Instagram, and had great flavor, but the awful service and failure to acknowledge the awful service was really head scratching. Other tables who came in after us were leaving before we even got our food, and the way our waiter kept avoiding us when we attempted to get his attention to ask about the wait was something I've never seen before. Unfortunately, we certainly won't be back here again - not because of the wait, because mistakes do happen - but because of the failure to acknowledge that something went wrong on the part of the restaurant. A simple apology for the mishap would have gone a long way.