CareNow Urgent Care - Durango & Flamingo

Walking in with a Donar Pass for today at 6:05- 6:58. Took close to 1hr to be taken in. Also the online form had nothing to do for why I was there. Pre-employment drug test is all I walked in for.

I went to care now at Durango, and Flamingo for x-rays of my wrists. I had a nasty fall. I checked in/ registered online. I waited in the front lobby area for approximately 45 minutes. Finally got taken back …and the total time I was at that office was from 2 PM to 530 pm. Their staff is phenomenal and super nice. I just wish the process would’ve been much quicker than spending three hours there, and 2 hours in the lovely exam rooms. 😳🤦‍♀️🤪 All I had done were the X-rays.

Had a visit today and everyone was so helpful and friendly. I had visited another urgent care last night who didn't seem eager to help so I was not seen. I explained my concern today and they took great care of me. I was in and out super quick. I highly recommend this location.

Watch out for these SCAMMERS!! I went in and paid the $180 to be seen and that included a strep, flu and covid test. I tested positive for covid and then randomly a week later I was charged $70 on my card and called to ask what it was for and they said the influenza. I never authorized this charge, nobody told me this was getting sent out, I was told those 3 tests were included, I received no results and why would you send out a test if I already tested positive for something in clinic?! Watch out for this on your statements!!

Absolutely amazing experience at this Quick Care! The online check-in was incredibly easy and convenient, making the whole process seamless from start to finish. Everyone I interacted with was so kind, professional, and attentive. I was in and out in just an hour, which is unheard of at most urgent care facilities! A special thank you to Dr. Harris Ann for personalizing my care after I mentioned I didn’t have insurance—her compassion and thoughtfulness truly made a difference. Highly recommend this Quick Care for anyone in need of efficient, high-quality medical attention!

I’ve been to this urgent care twice—once for hives and another time for an allergic reaction. The wait time isn’t bad and the nurses are always helpful and professional. They don’t offer blood work, which I wish they did but overall I’m pleased with how they handled my situations. Make sure to check-in online before you go so you know how long the waiting time is. It’s definitely my go-to clinic for urgent matters.

Just received the absolute best care for our daughter. After having taken my daughter to her pediatrician 2 times this week and being told she just had the flu, we still knew something else was wrong. We thought she also had a sinus infection, it turned out to be more than that. Thank God we decided to take her to urgent care. Check in was a breeze. We had to wait a little longer than we’d like in the room, but the staff was courteous enough to poke their head in to make sure we were okay and let us know they were dealing with an emergency. Totally understandable. The updates were appreciated. Literally everyone we came into contact with was incredible, caring, and thorough. Our daughter received a treatment in the office and they monitored her to ensure her O2 was at a safe level to go home. The provider was knowledgeable and answered all my questions. Thank you Jodi, Marshante, Monica, and Dr. Russel-Fisher! We seriously appreciate you slowing down and actually caring for your patients. A rare find these days. Thanks again!

Robin Wellington was the best taking care of my dog bite with stitches. She was very kind and gentle with me. The other girls were great also. The only thing is the amount of time, robin needs more help in the clinic, she had to help others in between sending others to the hospital that were emergencies also and taking care of me.

Our son's been fighting this cough. Yeah, this time of year, something's always going around, but the up & down weather doesn't help much either. Initially, he saw the NowClinic doc (online), said it was either Bronchitis or the Flu; prescribed some meds, if it doesn't get any better, go to Urgent Care, the doc said. So hubby went here with him a week or so ago. Got meds, said it was Bronchitis. Finished the meds, antibiotics. Not getting any better. And last night, we were here for the second time (this would he his third visit). Hubby said that the nurse practitioner, last night, was very thorough; checked his ears, checked his breathing, and then, suggested getting an X-ray in order to rule out Pneumonia. Results showed that there is nothing in his lungs. Prescribed new meds, not antibiotics. Allergies could've flared up because of the recent windy weather. Also, post-nasal drip is causing the coughing. But said maybe he had the Flu, not Bronchitis, and that's probably why the antibiotics didn't work. Noone else was there. Made the appt online. Getting the X-ray was fast.

This office unethically tried to bill my our credit card again weeks after our visit without our permission. Check your credit card statements after visiting here in case they try to run your card again and charge you more. This is just so unethical and broken. "Patient Consent: Regardless of the format, obtaining the patient's clear and explicit consent to store and charge their credit card is essential. Simply including it in paperwork that a patient might quickly sign without fully reviewing might not be considered sufficient consent in the event of a dispute." Understand your rights. Some providers may ask patients to voluntarily place a credit card on file but may not require it prior to providing medically necessary services.

My family and I always go this location for our UC need, and since we're already in the system, our registration/check in through the link was easy and fast. We are always greeted nicely by the front desk M.A.and the doctors there are always helpful and thorough with their assessments. I went in yesterday as a walk in for some dizziness and slight fever that I was having for about 4-5 days, and the front desk MA was friendly with my check-in. The wait times are usually an hour, but I was able to be seen with in 15-20 mins of my arrival. My M.A for this visit, Mahjelle, took my vitals and history and made sure I was ok before the doctor came in. Dr.Allen came in, asked my symptoms and then went right in to exam and found what was going on, turns out I had an ear infection! He knew what I needed for my symptoms and explained what was going on and let me know about my prescriptions and how and what they were going to be used for. He put me at ease before I left and made sure I was ok. I really appreciate the time both the M.A.'s and Doctor took with me for my visit.

Came for a sports physical, and checked in online. Was text to come at 4:08 and the appointment would be within 15 minutes of that time. We were then told it was a 45 minute wait, so we left and came back as advised and told we wouldn't lose our place. Finally, we were brought back and put into a room, where we waited an hour longer. This is a sports physical, it takes no time. I will not be returning. Do not bring your business here, never again. Urgent Care is much better in my experiences.

Probably the worst quick care type facility I have ever been to. I checked in on my phone and the wait was 3 hours long. When they texted me that it was my appointment time, the waiting room was completely empty, not a single person was waiting. The nurse came in and took my vitals and then did a flu test on me. She informed me that it would take 15 mins for the results to finish and that the doctor would be in "around the same time". I waited in the room for an hour and a half. The doctor finally came in, grabbed on my shoulder literally pulling me down said "let me try something" tapped my head and my glasses with his hand. No warning or anything, didn't tell me what it was for or that he was going to do a test. I'm assuming it was to test for sinus infection based on Google searches. I'm already not feeling well with a horrible headache and fever and a doctor leaning on my shoulder and tapping on my head did not make it any better. Overall was a huge waste of time and the doctor seemed like he had no idea what he was doing. If this is the closest location to you, if possible, make the drive to a UMC

I think the staff at the facility is great! However after a 200+ copay you would think when they refer to everything is included. It's actually included. Please for those of you who have actual medical concerns just got to the ER. Only thing they have here that they can do in house is Blood pressure, x ray, and ekg if it even works. It didn't I had to go to a sister clinic. CT/ MRI will be done elsewhere. They do not provide a referral so you're on your own buddy. They do not draw blood etc. so 0 blood work. Soooooooooooooo again on your own bud. You would think if they don't have in house, they could at the least refer out. NOPE. That's not the fault of the staff. That's the fault of the corporation. They also asked me if I'm pregnant prior to the X ray- shouldn't you check for that? What woman knows if she is pregnant or not. So I replied with idk. Maybe who Knows, shouldn't you check like every other facility would? Apparently I would have to know. I ASKED to have the test run as I'm getting married, like who knows on a given day if that's a possibility lol. That should be mandatory for all females regardless of denial (liability). I'm just confused why a "urgent care" wouldn't provide urgent like care like SMA. SMA Rancho will always be the GOAT! I just wish they accepted my insurance can't wait to be off anthem blue cross blue shield! Go United Healthcare!

Excellent service !! I came in with a rash on my neck. I wasn't sure if I got that rash because of the tape I use to seal my trach closed, or if it was my skin disease. Besides that, I didn't get the name of the doctor and the medical assistant that helped me, but they were amazing! They were professional and explained everything to me as I had a lot of questions. The doctor prescribed me medicine and explained what it was for and how long to take, etc. The Medici assistant was very helpful with receiving my medication from the pharmacy at a timely manner. The place overall was clean and neat! It was quiet and not busy since I came in an hour before closing. Recommend this location!

Came here for a pre-employment drug test.... With a full bladder mind you, the check in said I was patient #1 in line. Anyone that came in after me was taken back, then I'm told all the rooms are full.... Rooms for a drug test? What a joke! I'll give it until I can't hold it and then I'm out.

I came to this CareNow because I was not feeling well at work and it's close to my job. I looked up the reviews before coming and saw a lot of them mentioning wait time. Welp, they are very accurate. I have gone to other CareNows and am seen within 20 minutes of checking in. I waited over 2 hours and after filling out the web checking and receiving a text to "come on in we are ready for you." Ughh... no you're not ready for me CareNow. Most deff do not come in thinking you will be in and out. Just be ready to wait.

I hate to leave such a low review, especially when the doctor and all employees were so courteous. Unfortunately this location was very poor with handling the flow of patients. I thought I was saving time by checking in online but it didn't make any difference. There was nobody in the waiting room when I arrived, I was told that just one patient was a head of me and that he just went in and some others are finishing up back there... no problem. But I ended up waiting for soooo long in the end even though they were not busy (based on what I was personally told when I called them on the drive over and also by the comment made when I arrived too). I was extremely patient when I got there especially because I wasn't in any excruciating pain... thank god. I started to become impatient though upon the 2nd hour. I literally did not see a Doctor until THREE HOURS later (not exaggerating, arrived at 2:30pm but didn't get to the back until 5:30pm). I was almost ready to just leave minutes before I finally got called. Imagine what it would be like if they were actually busy! I hope management takes this review into account for constructive criticism, as I think this problem can be solved if they work on a better system to organize the flow. I never had this kind of issue at the other CareNow locations, even when the patient count was higher too.

terrible ! Avoid this one if you are sick. The lady in the front do not care about the patient and she just want to get off work and go home. Terrible.

Typical corruption. Go in sick get prescribed a bunch of otc meds. Pay top dollar for something I could have done myself. These facilities should be closed due to corrupt medical practices.

I would like to thank care now urgent care for taking me in having an asthma attack. I went to Sunset clinic and they refused me and told me no because I need to have an appointment which I find very unprofessional on that clinics part they should be ashamed of their selves as practicunprofessionalism is very shameful in that office

What a difference between one CareNow facility and another. And how the visits can be so vastly different. After my mom-in-law was diagnosed with COVID a couple of weeks ago, wouldn't you know, in the following days, my wife and I also contracted COVID. Because it was a Sunday and we couldn't see our personal doctors (and felt warmed-over-shit), we decided to make our way to urgent care. And since our visit with my mom-in-law went so well only a few days earlier, we tried to make an appointment at the same CareNow we took her to. Unfortunately, that facility was fully booked, so we made our appointments for CareNow, located at 4075 S Durango Dr. (and Flamingo) Ste. 108, Las Vegas, NV 89147. Yikes, this place is absolutely atrocious. Our appointments were scheduled, and online forms were filled out, but we still had to wait well over one hour. The two receptionists gabbing away with personal jibber-jabber was quite annoying to listen to for almost an hour. In the one hour, we waited, only one patient came out from the back area, so what [in god's name] were the four people doing in the back office? My guess is, like the two receptionists, gabbing away with personal chit-chat. Even after we were seated, we still had to wait another 15 minutes for the Nurse Practitioner. Both my wife and I were charged individually, but when the NP came in, she only looked at my wife, and while walking out the door, she looked at me and said: "you don't look so good, either." I, of course, said we were here for the same reason, and then she looked at me, but not to the extent she did for my wife. A sexist is my guess. Or maybe I just looked shocked and surprised that she was about to walk out the door without even looking at me. She did listen to my chest after I gave her a brief cardiac history and said I should go to the emergency hospital and get checked for atrial fibrillation. Uh, go to urgent care to be told to go to ER at a hospital when I told her my history? Obviously, this NP didn't care about or listen to what I said. So I chalked it up to a waste of time and was prescribed some cough syrup and pills, and we were charged double for the 90 waste of time. The bottom line is, forget CareNow Urgent Care (at least this one and the other I reviewed) and wait for your doctor. As it turned out, when I finally made it to my doctor, she prescribed prednisone for inflammation, an inhaler, and a nebulizer, which I'd never received. But that's Las Vegas medical care for you. Don't waste your money or time at any CareNow Urgent Care.

Arrived. walk in sign in. 26 minutes realized I had not completed online sign in. Completed. 20 minutes later asked for restroom access. Reception asked if Icould wait a few more minutes. Waited... . Nurse at front desk. because it was for a drug test, staff asked asked if I could wait a few more minutes. after more than an hour still no bathroom access. I WENT NEXT DOOR TO THE CHINESE RESTAURANT BECAUSE THEY WOULD NOT GIVE ME ACCESS TO THE BATHROOM AFTER 1 HOUR At THE FACILITY. Typical NON-SERVICE ORIENTED STAFF.

Here is what my brother had to say about this place after his visit today. Very disappointed but upon looking at other reviews, not surprised. UMC quick care is way better. "There was a lack of efficiency and bad attitude. Front desk staff seemed too distracted by her phone the whole time, seemed to not want to be there - just like the provider who saw me as well. Weird attitude and rude/apathetic tones coming from both employees I interacted with. And I waited for an hour with nobody in the waiting room besides one person who was seen promptly and left right away. When I finally went up to the front desk to ask how long it would be, I stood there for about 5 minutes before the employees finished having their very loud conversation about boba tea to come notice I had been waiting. Then I was quickly met with "did you have a question?" in a very rude and dismissive tone. And that's what really bothered me. I came at around 6:30pm for a simple pre-employment drug screening. I understand they close at 8 and that it might have been a long day for them but the waiting room was practically empty after my arrival and when I went to the back, guess what? All the rooms were also empty so I have no idea what the wait was for. Not to mention how rudely I was talked to once I got to the back. Nonetheless, there should be zero tolerance for bad attitude in the workplace and that's what my main issue with this location is. Definitely going to UMC Quick Care from now on.

Fair warning for the incompetent healthcare workers meant to 'help' at this urgent care. So I went here with my girlfriend as she was having an infection going on in her finger that we were looking to get simple antibiotics for. For reference, my girlfriend has a few allergies, one of which is gelatin, which some antibiotics when in capsule form can be coated in gelatin. My girlfriend asked the nurses and doctor MULTIPLE TIMES if the antibiotics that they were prescribing had Gelatin coating, to which they kept saying that it was fine and that, and I quote, "It's just like taking Tylenol." Wrong. Turns out, it was not the same and was indeed coated in gelatin, which myself and my girlfriend both noticed along with her mother and the workers at her pharmacy. This is also one of her worst allergies, which causes anaphylaxis and is extremely dangerous for her. What kind of healthcare worker, much less an urgent care worker, would intentionally prescribe something to a patient that they have specifically explained repeatedly is a dangerous allergen for them?! This is clear incompetence, and we were very lucky to at least have nice workers at her pharmacy (which is a totally separate place) to fix her prescription. (And just to note, when we called the urgent care to fix the prescription, they did nothing but tell her they'd "call her back" and send her to voicemail) Absolutely did not care. Just a word of advice, if you don't care about the medications and antibiotics that you are prescribing to your patients, you shouldn't be in healthcare.

I checked in online filled out all the paperwork ahead of my time received a text that my appointment was at 146 so I arrived at 130 checked in AGAIN. It is now 345 and I have yet to be seen. For 45 min at the time of this review I have been sitting in a patient room alone with no idea when I'm going to be seen. If i had t already paid and really needing to be seen by a doctor today I would leave but unfortunately I have to stay here. If you can go anywhere but here I highly recommend not coming to this facility. I have no clue what is going on but I'm getting close to leaving and going to the ER. IF I knew I would have to wait this long even with prior check in I would have went there instead. This is horrible service.

Be prepared to be judged. I am stepping away from an unfaithful/abusive relationship, and because of this I wanted to have some STD screenings and tests done just to make sure I have nothing to worry about. When I called to set the appointment and explained what it was for without giving major unnecessary details such as the relationship itself, I simply said I wanted an STD test. The judgmental "hmm okay" I got from the woman on the other end of the phone isn't what triggered me to write this review. It was when I showed up to my appointment and was then told by that same receptionist that I was "too pretty to be coming in for a test like this.." Remember to keep your unwanted opinions to yourself, simply because you never know what is going on in someone's life. I'm not someone who writes reviews like this, but this is more of a message to the women and young girls afraid of facing the judgement that comes with wanting to take care of yourself.. yes, it's there. But remember that shit happens to everyone, EVEN STDS. So..Take care of yourself first.

The receptionist was rude. I'm daughter & I came in at 8:20am(they opened at 8:00am) . Have been waiting an hour to be called back with only 2 other people in the waiting room. My daughter is covered in a rash all over her face arms & legs. However they are letting other people back ahead of us. I will never come back to this urgent care again! At 9:47 finally someone comes out to call a patient back but they called a guy that came in 25 mins AFTER me and my daughter... I stand up to tell the front desk o want my copay refunded because this is RIDICULOUS. They finally bring us back.. the medical assistant who takes us back is rude.. after doing my daughters vitals she has the nerve to SLAM the door when she leaves. However the woman doctor is very nice & thorough! Which I appreciate as a concerned parent.

I've been here about 4 different occasions. I went in for a cold one time and ended up finding out I had a chronic illness. They always listen to my concerns. Thank you for providing care for my family.

Unfortunately this review is not a good one. Since I've moved to Las Vegas I have only came to this urgent care. Today I did the save my spot check in online and when I was notified that they were ready to see me. I headed in (5 min drive) I have been waiting over an hour to be called in. Why even do the web check in to Come and sit here for an hour? Also, the lady at the desk is not personable at all. You walk up and she doesn't acknowledge you whatsoever. Then you ask her questions and instead of saying one sec let me check or something she just sits there and ignores you. I am very disappointed with my experience this time around.

Manager of this place refused to give a refund despite doctor telling her too. Profit over people, in my opinion, p

I just hate having to wait hours upon hours. I have waited here for 3 hours and I am so absolutely disappointed with the service here. I get called in a room and here I am waiting for another 50 mins. This location is horrible at managing the flow a patients. I thought I would save time by coming here. But I was INCREDIBLY WRONG. The care sucks. We are getting ignored constantly, people that were behind us went in first. I have to go through this because my dad had an infected finger... and we didn't want it to get worse so we thought this would be a better option. But the good thing is, the nurses are really nice here... but that's about it. If you hate waiting like I do- please don't come here. They don't even give you a time preference and there you are waiting for 2 hours or so.

Super nice people, everyone treated me really nice and it was fairly quick, in their advantage I must say I was the only one at the time I came , but overall a reallly good experience . Only thing was that the AC wasn't there all the way, but other than that really good experience

A huge thank you to the doctor or aprn here at this urgent care center. I was seen in the morning of 9/27 and after my assessment he recommended I go to the ER and referred me to southern hills. I ended up needing an urgent surgery! I am so grateful for his assessment and recommendation!

Woke up at 3am with a red eye...literally, probably from the filthy plane we flew in on but that is for another review. I am visiting family in Vegas so I don't have a local doctor and my sister was still asleep so I searched my Yelp for an urgent care and ended up making an online check in... it is like an appt.. it holds your place in line. I received a call at 8am when they opened telling me to come over... I was shocked... so I barrowed my sisters car and drove over. I was greeted by Michelle who was very friendly and got me started with a minimal amount of paperwork. As soon as I was done I was ushered back by Savannah who did the triage and was very efficient. Within a few minutes, Dr. Chou came back did an eye exam and had me out the door within a few minutes with a prescription. All in all I was out in under an hour. The staff was pleasant and the office was clean... I would have no problem recommending this office to my family.

Came here for a sports physical on the recommendation of my child's school. I DO NOT recommend any other parents doing this and it's better to just go to your regular physician. Woman working at the front desk was nice. But, waiting 3 hours just for a physician assistant to come in and check your child out with a stethoscope for 5 min makes no sense. We didn't even get to see an actual doctor which is absurd. They offer a special of $25 for a sports physical but with that special comes 3-4 hours of your time wasted and definitely not worth it.

Very welcoming and the best compassion. I had to ask for Lisa's S. Name because she was soooo nice, not just to me but everyone in the lobby. Had to say something because it's very rare in this town.

The receptionists here are extremely kind and provide excellent service. Unfortunately, I cannot say the same about the providers. I was waiting in the lobby for about 15 minutes and the receptionist was shocked that I hadn't been called in. The receptionist brought me in herself and took my vitals and got someone to assist me. I had a nurse finally come in and took a few tests for me, then I was told that my results will be done in 15 minutes. I have been waiting for 25 minutes!!! This is taking forever. I went back outside to ask that same nurse about my results and was told that the provider had just discharged someone before me, and should be with me shortly. Waited another 10 minutes to finally meet with a nurse and was released after 5 minutes of going over my results

1 person was in the lobby at 10am I wasn't back in ten mins I've been here an hour and a half and have only heard the nurses talk about nonsense ,furniture, decorating etc not one convo about a patient or what there jobs are it's crazy I don't ever be back here I hope they get paid for how long your in the rooms cuz that's the only thing that could make sense do better

It would be a common courtesy for them to notify you prior to paying for a rapid covid test that you may not "qualify" for one. Then you would hope the PA would at least be courteous about it. Instead the one we had this morning was extremely condescending. If you need a rapid test for work or an event I highly recommend going elsewhere. My girlfriend went at the same time as me and they gave her a rapid test so I'm not sure what the qualification parameters are. $160 to get my vitals taken

This place does not deserve even one star. I brought in my mom for fall and pain I filled up the paper and put in insurance information. Waited for 1 and a half hours Got a text to go to the front desk because the place was ready to see her. I was about to fill up another form and that lady in the front desk told me that they are not accepting her insurance and wanted her to self-pay. I find that unacceptable since my mom has a medicare insurance. I was told that they cannot check her insurance until they open a chart. What kind of a place is this. Only one person manning the front desk and checking insurance.? To wait for that long. We could have gone to another place. Bad service!

Aurora the med assistant was sweet. Jairo PA was helpful. If not for the wait, I would give it at 5 star. I checked in online 435pm was told to come in 439pm. Paid registration at 458pm. Out by 7pm.

I would not even give this place a star. Lack of care, lack of sanitation, no communication whatsoever. Their receptionist was a joke and waited until I was next to be seen to tell me my insurance wasn't accepted. Total waste of time and upsetting for someone who feels like their eardrum is going to burst.

They take forever to take you in and to see the provider , lab results are the worst , I only did a urinalysis on the 22 tomorrow would be the 28th and still nothing

UPDATE: Went in for an annoying chest cough, was written a suuuper low steroid rx 7 days later and I feel like I've improved slightly...called to understand what could be done. I was told by clinic personnel "you can come in to be reevaluated but we are just an urgent care so you need to see your primary for a better treatment plan" Wrong answer. Will not be back.

The gentleman at the front desk is ill equipped to handle guests especially in the Health Care Field. He should look for a new job. He needs to brush up on the fact that Kaiser and Cigna have partnered up with each other for their members that are traveling. I drove 30 minutes because I was specifically pointed towards this location. Rather then listen or read what I had he dismissed me and what I had in writing with a snotty attitude. He said if I didn't like his attitude to leave a review so here I am leaving a review just like he asked. I am the one that had the 7pm appointment on Thursday 12-01-2022 so you know I did what you asked.

Everyone here was nice and friendly. They made certain that the paperwork was done right and explained the process patiently to everyone. The medical staff was friendly and efficient. I appreciate that people are there when they're not at their best, but this staff did a great job. I wouldn't have the patience to deal with all the COVID people all day for weeks on end and still have a smile on my face. I'd recommend them to everyone, but I'd hope you never have a reason to go here.

Extremely long wait times. Went in because my daughters asthma was pretty terrible and needed a breathing treatment. Wait time was 2 hrs. Also...they do not accept cash as payment

First I would like to say Tammy behind the desk is very kind, empathetic and she does her best to keep people comfortable. My daughter was in daycare with a child who tested positive for Covid-19. Friday the 26th I was contacted by her daycare and we immediately took our family to get tested at this specific site. I'm only here to tell you that I have been contacting them daily for the results and it has now been 6 days since our tests and we have a flight set for Friday that we will have to cancel IF we do not get our tests back or we come back positive. I had asked MICHELLE if she can do anything to contact outside sources to expedite this. She had a horrendous attitude with complete lack of empathy and after me getting frustrated she just hangs up the phone on me. I understand right now tension is high for customer service employees in the healthcare field but the lack of professionalism is unacceptable. I will state - this location was efficient as far as their process of testing but the after process is severely inefficient.

Wow! Such a difference staffing makes. Great personality and super friendly and welcoming at front desk. Her name is Michelle. She answered all questions politely. She was constantly busy answering phone calls and helping walk-ins. Very professional facility. Came in for a Covid test for work and they took me as a walk-in with no problems. Everything went smoothly. They took my insurance whereas another CareNow clinic said they did not. I recommend this location if you are looking to get tested.

Covid-19 testing experience: Go to the clinic in the morning to prepare for Covid-19 testing. I have telephoned before to see if it is free testing, and the answer is yes. But today the nurse told me that I might receive a $145 bill if I don't have medical insurance. Very disappointed......

Walked in this morning for a Rapid Covid Test prior to travel. The experience was great, the receptionist was quick to check us in, nice, and professional. The medical assistant was great! We were in and out in about 30min.

Came in for a horrible sore throat and headache I had for 7 days, turns out I had strep! Was in and out under an hour. Provider and all the ladies were super nice and helpful. Felt very professional here.

This place will have you waiting hours for the simplest of appointments. Terrible service, unprofessional and very disappointing.

I went to CareNow on Durango and flamingo in spring valley. The place was clean as well as the bathrooms. A young lady by the name of Lisa greeted me. She has such a gentle spirit about her. She walked me through the registration forms on the tablet. Her tone was kind & gentle. You can tell that she wasn't pretending. She made me feel as though I was the only client that would be walking through those doors. Her gentle tone ease my pain. She even was kind to her colleague. Asked her how was her weekend. And the tone & texture of her voice was the same. Even while answering the phones. Even though I waited a long time (an hour & a half) once I got in to see the doctor it was because of Ms Lisa I didn't complain. I did remind the other Ms Robin that I was in the room. She was kind too. Also this young man who did my vitals. But Ms Lisa went above & beyond the call of duty!! Beautiful spirit Ms Lisa has whoever is in charge they should have her teach a class on how to treat patients. It was a privilege to be "serve" by her. I would definitely recommend this location

Kaio on front desk..Has excellent customer service. Very friendly and helpful..That's hard to come by nowadays..I know patients can be difficult, especially when they're not feeling well..So being on the front desk can be challenging at times..However, the times that I have visited this urgent care.. I have always been greeted with a smile and a friendly hello, from Kaio. Appreciate you..Kaio!!

Worse of the worse. Waited 3 hours in lobby even though I sign online and receive a text that I'm next in line and imminently need to be there. I was in so much pain and they can't even figure out what's going on with me and send my medication to the wrong pharmacy which is half hour away from my house. I even told them before I leave the building to change the location for my prescription but they didn't do shit about it. They said I have to wait for my doctor to change it and sent it yo the right address. It's been 4 fucking hours now and I'm still in so much pain. I don't recommended place. Please don't come here for the sake of your health.