Caribou Coffee

Staff seemed uninterested and unhelpful. They were on their phones and ignored me and another customer for nearly a minute before acknowledging us. I asked for a small hot mocha, and they said they could only make large sizes because of the cups. When I asked how many shots were in a large, the cashier admitted she had no clue and turned to another staff member, who was also on their phone, without getting an answer. I suggested ordering a small and having it put in a large cup, but she dismissed me with a “huh? Nope” before going right back to her phone. At that point, I left and went to Kabod instead. This place needs to do better.

NO receipt offered- When asked for one I was told I could take a picture of the screen. No napkins and was refused a straw with my iced drink. They had straws but said they only give those out with blended drinks. I had to go to the other coffee shop across the hall to pick up some napkins and a straw. I also ordered a large coffee and was given a medium -- when I asked about it she took it back and said she would put it in a large cup. really??? I would avoid this place until management gets their act together and keeps this place stocked. Pay attention to all the little hand written notes.

The male working here is fantastic. But the colored hair girl is super inconsistent. Every time I order from her it’s inconsistent. Everyone else is fantastic. Unfortunately they lost my business after this. I come here every day.

Asked for their honey lavender espresso shaker & pretty sure they served me black pour over coffee with milk & syrup. The coffee was so bitter and had a bad after taste.

I got ice cream from the coffee shop on my way from Cincinnati and it’s delicious the chocolate is rich and creamy mine is melted because of the drive home but it was served perfectly

The Caribou in the main terminal is the best one. Fast and friendly staff and great drinks.

If they got friends in line behind you they'll skip you to help them. Half the time I have ordered something they are out of those options. Just not a great Caribou and I would recommend going to one of the other coffee shops in the airport.

Stopped here last week on Thanksgiving morning and couldn't have been more impressed with the good energy and level of service from the baristas. The person working at the register was so pleasant and the rest of the team turning out drinks so fast. I was a hot mess express trying to manage my luggage and my hangover, and when I got my drink I immediately dropped it and it spilled all over the floor. They said not to worry and made me another one for free. The kindness was so appreciated and the coffee was the thread that held the day together. Thank you Caribou Coffee!