Mary H.
Yelp
Quick Review: Food is fine, service stinks, and I don't know when you add those two together its worth the $$$$$$.
My friends and I dined at Caribsea on Saturday 3/26 and made a reservation for 10. The building and restaurant itself are beautiful. It definitely starts things out on the right foot. We were seated by a very nice hostess and provided menus. We met our server which I will not name because this evening became a comedy of errors and she is not solely to blame. My friends and I are kind women, mothers on a fun weekend trip. We were in no rush and were celebrating a birthday while there. We all have manners and patience and this entire experience was jaw dropping to us. Our server came to our table and seemed stressed and overwhelmed from the start... though there were only small tables and we appeared to be her only table. She was rude, and short tempered and talked to us like we were stupid. We laughed it off when drinks never came, doubles and refills not ordered came for others and appetizers were never even entered and came randomly once pointed out. Our salads came without dressing and upon receiving dressing it was 1/4 teaspoon at the most. Please keep in mind that the "Simple Salad" is $9 and is exactly as described (lettuce, friend goat cheese ball, 4 halves of cherry tomatoes and if you're lucky, dressing). This restaurant has fine dining prices with the service of an Applebees, though I have had better service at Applebees. One mistake after another led to our server leaving the restaurant in the middle of our service. Please know we never fussed or yelled or asked for a manager... we honestly tried laughing it off and just fixing the issues at hand. Upon being assigned a new server we politely asked what happened to our previous one... she blamed us for being difficult!!! In no way had we been difficult other than kindly asking for what we ordered because everything was wrong up to that point. That may have been the old servers "story" or excuse but it wasn't the truth.
The new server was on the ball and got us all the things we were missing. Then our entrees were served and it was rather interesting what we received. The menu alludes what the item will be but the actuality is rather different. (example: Prime Steak Sandwich has tomato relish, its pico and there is hardly any "cheese sauce" at all, let alone steak.) Several ladies at our table didn't even try to customize their meals because by the time we ordered we could see that any change was going to cause the server and maybe the restaurant a nervous breakdown. The Birthday girls shrimp scampi was never put in and sushi and a salad for two other friends that were entrees were brought with appetizer salads. IT WAS A MESS needless to say. The servers here need a valuable lesson in fine dinning service. (which I have done) because again if you are going to have fine dinning pricing you should have fine dinning service. Though I think we would have all been happy with any small amount of customer service.
At the very end of our meal my sweet friend did finally ask to speak to the manager. She explained to me that her heart hurt and she had never been made to feel like that in a restaurant in her entire life. That she didn't want anything other than to explain to the manager her feelings. Upon speaking to the person who said he was the manager, he did say "what can I do to make this right" but I don't know that there was anything they could do at that point other than to do better for other guests moving forward. Afterwards we received our bill(s) and they had 20% auto-grated the table, after all that mess. We kindly paid our bill and left. Never to return! If you choose this restaurant...good luck!