Slim S.
Yelp
CUSTOMER SERVICE. It's such a big part of the experience.
We ordered a chai tea latte, and the lady at the register said, "Okay, well that's only water by the way." In which we responded saying we thought it was with milk. We want the latte, not just the tea. She said it was only water unless you say otherwise. So we asked for it with milk, and she asked if we wanted it sweetened. "However it normally comes," ..was a mistake on our end, because she said that the latte is only water, so we need to tell her if we want it sweetened or not. It's up to us...Like there is not a pre-set vanilla chai iced latte on that menu that we are both looking at???? We went to clarify that it was a "iced chai tea latte, that has almond milk and is sweetened with vanilla and has chai tea," and then she snapped at us and said she knows how to make one??????
After we got it, it came HOT! She offered to make it iced afterwards, however at that point, between the bad customer service, the understaffed bakery, and the busy ambiance - we didn't really care at that point, didn't want to deal with it, and honestly don't really want to come back at all. I got a strawberry matcha, which to my surprise was completely unsweetened, and not mentioned at all.
Most people want to be able to stop by, get what they want, and go. They don't want to wait 30 minutes for 2 drinks (that get messed up) and stay in there any longer with the workers who are so incredibly unhappy there for some reason. Our 3 pastries that we got were good, but we'd love to try somewhere else next time. So so so sad it ended up not being as good of an experience as expected.