Ralph van den Bosch
Google
We enjoyed the drinks and service at the Carlton Bar, also the atmosphere and design is nice. BUT, if a group of 10 spends several rounds of drinks and someone then asks to get a glass of water to accompany their glass of wine, I find it ridiculous to charge CHF5,- for a small glass of tap water. This shows a lack of customer centricity and common sense. I would understand to get charged for water if it's a standalone order, but not in our setting. Very unprofessional, it really killed the positive experience we had until then. Next time we go somewhere else.