David H.
Yelp
The food was good and drinks were ok. The reason I am writing a review is because we were underwhelmed with our experience.
It felt that the staff was busy catching up from start to finish. First we were a big party of 12 and got placed at a very inconvenient table for a party our size. We were placed in bench seating against the wall. For a party our size that should not be acceptable. This leaves half our party trapped and causes everyone on the bench to get up anytime anyone has to leave for any reason. But it was busy, so we just accepted the table. Then it took almost 20 min to get a menu/ get greeted by our server. Julian was our server. He was not rude, but appeared overwhelmed with tables and was rushing throughout the service.
Drinks came, but we didn't have any butter plates/ utensils. We asked food runners/ bussers several times, but it never came. Finally, we were able to put in our appetizers and dinner order after nearly an hour of being seated. Julian was nice, but he was rushed and left quickly and was not able to finish our order.
We ordered 2 dozen oysters and they came out, but not everyone at the table had Utensils/ napkins. People at our table were sharing plates and forced to use the table cloth as a napkin. We obviously asked wait staff for both, but it never came until much later.
Once we finished the oysters, one side dish came out much earlier than the rest of the food. So it was shared amongst the entire table since it had been 90 minutes since being seated and our meal still wasn't not there.
Finally the food came out, and it was very chaotic. None of the food runners knew where the food was supposed to go. And there was an extra dish that came that no one ordered. And for people that orders protein, they did not have the proper utensils to eat their food.
The food all came and we enjoyed the food, which was probably the best part. But no one came around to refill water or bus the table from our appetizers. The oyster trays were left at the table for almost the entire service, that the tray of ice was all water when it was finally picked up. Since no one was coming by to pick the big oyster trays, I proceeded to lift one of the trays above my head to give the wait staff a hint. This was not to be obnoxious, but to create room at the table, which was non existent since our table had not been properly bussed.
After eating the food, we were given one dessert menu and Julian and asked for one person to decide for the whole table since he didn't have any more dessert menus. I'm sure he was joking, but he really had no other solutions. He gave the menu to my brother even though it was my Dad's birthday and we let that be known several times throughout the service. We still did what we could and had one person make decisions for dessert since we all just wanted bites anyway. The desserts came, and we had utensils for dessert, but there were no shared plates. And no one came around to ask until the ice cream melted from one of the desserts. So everyone at the table just passed 4 plates around among 12 people.
It had now been 3 hours from start to finish. Our reservation was 6:30 pm and didn't finish until 9:30 PM. That is way too long to be there, considering we had kids to get home.
We were celebrating our Dad's birthday, and after a tough year we were really looking forward to celebrating together as a family.
But the experience was not good especially when this restaurant was chosen from all the other choices we could have gone to in the Rosemont area. For a Restaurant part of the Rose Bud chain, this night did not hit the mark. And we would not bring a group our size back. I'm giving 2 stars instead of 1 since the food was the positive part of the night.