KC J.
Yelp
Loved that this hotel had everything they advertised - A/C that actually works and room configuration that was perfect for 4 adults although the mattress could be better. The WiFi was poor.
It all went downhill when I asked the front staff associate (middle aged man with dark curly hair) about hiring a porter service. I asked this man this question at check in to which he replied that I can request it at check out. 1 hour prior to our train departure, I requested a porter service and he curtly tells me that we can take the ferrovia water bus to the train station. As I am traveling with older people and due to the heat of the summer, I wanted to make sure this is doable for us to walk and carry our own luggage. I requested if we have other options and he said I can hire the porter and walk with the porter to the train station or take our belongings on our own with the water bus. Didn't feel like he wanted to be helpful and sensed some dislike. This could've been explained to me at check in regarding the porter service so that I could hire a taxi on my own beforehand.
The nail in the coffin is the woman at the lobby bar being extremely rude, unprofessional, and racist. Not really one to throw the racist word around but I definitely felt it from her. We had grabbed take away bread from our morning outing and since we needed to rush back by the promised check out time, we decided to eat it in the lobby area before leaving for our train. I didn't want to leave our empty paper box the bread came in sitting on the coffee table, there were no trash bins in sight, so I asked the woman if she can discard the EMPTY PAPER BOX. She used an excuse about the city sanitation and that they cannot take the trash. We stayed in the hotel, we could've ate the same food and left the same boxes in our room. She said something about a trash bin outside the hotel -- there was none. The heat was uncomfortable from our morning excursion, and her racist attitude was so blatant, I walked away from her using such a sad excuse on me while I could hear her talking with another customer about us. Unprofessional on so many levels.
To give credit where credit is due, a younger man and lady at the front desk were the only 2 hospitable staff, they were kind about taking the trash off my hands without any issue. Besides these 2, I have never visited a hotel that lacked this much hospitality. In fact, many times the hotel staff approaches to take empty water bottles off my hands when they see. If you'd like to stay at a hotel where the staff openly talks poorly of another guest due to their own issues, then this is the place. I'm also not surprised of her actions of yelling across the lobby towards me because the same curly hair man at the front desk just simply doesn't care as well. Racist is the only explanation to all of this. Like attracts like regarding management of this hotel so I didn't even bother addressing further.
