Adam J.
Yelp
This place is NOT good. Amy F., if you're still the business manager, I did submit a review to the QR-code on the receipt (#2655 on 7-23). There are issues at your restaurant, you can check that out. It's been a few days, but I can still recall the low points (which there are many). Your staff needs training, which means leadership needs to step up.
So in our party, two of us ordered a pizzas, another ordered a pasta carrabba, another ordered a Tuscan sirloin, and we ordered a ricotta meatball appetizer, and two of us also had a salad. We ordered other things, but these dishes had problems.
The pizzas were not cooked properly. One of the pizzas came where the toppings were burned (we're talking burnt BLACK). We sent it back and the replacement pizza (and my own) had crusts along the outside rim that were crispy, but the crust under the sauce/toppings were not cooked. So it's like you went hard-core on the first one, and now the others were not cooked enough. The crust on my pizza was so under-cooked, the dough was still raw. This was the second time in a month I visited this Carrabbas and the last time I ordered the same pizza and it was under-cooked then. I was hoping that was just a one-off experience, but I was wrong. I have come to the conclusion that your cooks either don't know how, or are unable, to cook pizzas properly. I think the restaurant needs to stop making those pizzas until you have proper training and equipment to prepare them well. That means the crusts need to have some stiffness, not floppy like a buttermilk pancake. And at the same time, the toppings and cheese should not be burnt to a crisp.
The pasta Carrabba dish was bland. The sauce was lacking taste and body. The Tuscan sirloin was cooked more well than medium well judging by the color of the meat's cross-section. The pasta for the sirloin dish was dry. Was the fettuccine cooked to order or was a whole mass prepared at the beginning of the day (presuming it was cooked that day) and scoop a little for each pasta dish? The ricotta meatball had a bad presentation, like it was all thrown together. I know I'm not the most aesthetic of all reviewers and sometimes I could care less about presentation, but this isn't a Panda Express or a take-out order. The décor alone says this place is of a higher caliber. Oh yeah, we also almost didn't get the appetizer unless we reminded our server of it. For the salads, those were probably the best given that you *had* to have fresh ingredients, but there were some pieces that were decayed/bad. Assuming all the greens you get are fresh and perfect, depending on how you store and handle them affects their freshness all the way to the plate. They need to be treated with careful handling (again, training) so they don't get damaged and start oxidizing and going bad. If there are bad pieces, you need to remove them because they are disgusting and they ruin the adjacent leaves too.
Given that we were at an airport and we waited an unusually long time for our food to arrive, we had no time to demand and get new dishes (the burnt pizza came first and because we were waiting for the others, we sent it back). I basically scraped the cheese/toppings off my dough-boy "pizza", the pasta carrabba was not finished because it was tasteless. The pasta from the sirloin dish also was not finished. About a quarter of my salad wasn't finished because of bad leaves. Our server took a long while to attend to us and give us our check. I don't know if the servers are stretched thin (that's a problem for management to solve, not the waitstaff), but wait times were unusually high. For a bill that was over $160, that was not a good value and I think some refund (not credit) would be in order.
My recommendation is a 'no' and I would not come back.
