Mahrukh Mahmood
Google
I had the most terrible experience of my life. I went for some grocery shopping because the goods in the store are nice. The problem started when I went to self-service counter. I knew that this shop doesn't allow for clients bags to bring in the shop, I respected their rules and left my bag on the security counter outside of the shop. On the counter I had alot of goods to pay for so I needed my bag, I asked one kind lady staff for help and explained my situation through Google translate, she understood and helped me bring my bag by used her own staff card through the exit door. The machine system was very confusing so she helped me through that as well. Then a horrible rude, unmannered, unstructured lady staff came at my face touching my bag and shouting and insulting at my face standing very close to me. I felt threatened worried and scared. I tried to make her understand that I can not understand a word for what she is saying because she was talking only in polish. I explained her that through Google translate, but she refused everything instead of helping me she insulted me infront of everyone and created a huge drama. The kind lady was on another counter and didn't came to assure the situation. The rude lady bring the security lady and one other staff I explained them my situation through translator and sign language. There were some teenager's there hopefully they could speak english I asked them for what was going on. They told me that this rude lady says that bags are not allowed here and I may have stole something from the shop. I also explained them my part of the story, then they helped me tell it to another attend their. The rude lady brung an other male staff he said humbly to check my goods with my receipt I showed them, and everything was alright. I explained my part of the story to him aswell through translator and he said (through) translator that the rude Mrs. was "Just weren't sure of the situation", and he could only apologise for this situation.
I mean the amount of embarrassment, insult and disrespect, is it that easy to just apologise? she has ruined my hole day. Who gave her permission to insult their clients before not even knowing the hole situation. The clients are not here for tolerating their disrespect. On top of that I am an student and this took so much time that I missed my obligatory class I had to attend. I faced consequences for THEIR MISSUNDERSTABDING and lack of understanding. It was horrible experience I hope no one else experience this. I may have to find another grocery shop.
If the owner of the shop is reading this please sir I want to advise you that please some how check your staff ability/knowledge of public dealing and professionalism. Because these type of staff/employees are a big loss for you. I liked your shop and the goods I really want to buy for your shop further, but my respect is in my own hands and I will have to take care of myself from your that type of staff for the next time.
Best of luck!