Cartel Roasting Co

I don’t know or my standards don’t match the expectations or we forgot what is customer service is ! I wanted to stop by this place for so long . And here we are finally I was so excited. I was looking forward for some awesome coffee or chai- with pastry on side . We arrived around 11ish. It had few people in shop . And I am like yes . I made it ! And the gal that was in shop was on phone and I needed to wait for her to pay attention that we got into shop. And I ask what kind of substitute milk they had . The gal kinda roll eyes on me and with ahhh we have oat milk and almond milk. I am ok non of them my favorite. I order Americano and my wife order chai tea with almond milk The gal took her sweet time to make this two drinks . After like more then enough time I ask her to rush up . And also told her just a suggestion- fyi maybe suggest to owner to buy coconut milk . Because lots of people have nuts allergies and also oat milk has aftertaste. She like yes more then few customers told me that. And I ask her so did you ask/ suggested to the owner- she is no . Why ?! And I like because you work here and if more then few people tell you this , it is should get to your management team and also coconut milk shelf life are long so I don’t see a problem in that . She just like naaa shrug her shoulders . I told her how excited I was and wanted to come to this coffee shop but - you lost me and my business. One service of two drinks with out customers ahead of me took almost 15+ minutes and she don’t give a damn about customer. So I am not coming back. It is plenty places in PS downtown to spend my time and my money even so I love to support small businesses. Sorry, not sorry. Hire somebody who want to work and have passion for customer service and enthusiastic for what they do even in the coffee shop.

I have been driving by for years never had seen this place before just happened to be driving slowly enough to spot it they really need a more eye-catching coffee sign or logo that attracts the eyes attention

Great little coffee shop - we stopped by before going up on the tram in Palm Springs ! Good service and atmosphere and the coffee was good too !! Ordered a cappuccino and a flat white 👏

Cute spot with a great selection of tasty brews. Very nice decor and fantastic service!!!

The best coffee I've had in 7 years! The moment I approached the door I smelled good quality, roasted coffee. I had oat milk cappuccino. First sip tested like heaven. Smooth, velvety. And, what's very important to me, the taste it leaves in the mouth after you drink the whole cup. And it was SO good... Truly delicious!

Coffee was outstanding! Perfectly executed light roast cortado and a solid drip brew. Bacon breakfast burrito was sadly not good, please change vendors! Absolutely worth a stop if you're in the area.

Great customer service & great coffee! My go-to is vanilla latte with a sprinkle of cinnamon!

This coffee shop has a cozy ambiance and an extensive menu with a wide range of delicious coffee options. The signature latte is one of the best I've ever had, with perfectly steamed milk and rich, bold espresso. The staff is friendly and knowledgeable, and the shop is committed to sustainability. Highly recommended for coffee lovers!