Kenneth S.
Yelp
Gotta go with David G's review, down below. Carter has enjoyed a sterling reputation and, even after the sale of the company it looked to be very promising. And maybe it is, in person, but for online sales I would NEVER buy from Carter again. Now, they come & rebut all this but. believe me, I am being 100% truthful. I bought a 2005 OM-35 (a dream guitar I've been chasing for 20 years), described as set up per Martin's spec and at a very enticing price; it was a GOOD deal. Almost...
Well, I got the guitar and right off the bat, the case was not in the best of shape but the guitar looked great and it sounded amazing BUT the setup was not even REASONABLY close to what they told me. Luckily, I'm handy with tools and after a few days of "a little here, a little there" it played like a dream.
Unless I played above the 12th fret. Dead!
Figured the frets might need some leveling (just had another 20 year old guitar "ramped" last week) so I brought it to SF Guitarworks to get PLEK'ed.
Oops! Looks like it's been leveled before, frets above #12 were below the PLEK limit (Martin spec: .037", PLEK minimum: .036 (IIRC) and mine were at .032". They were obviously & visibly low).
Turns out, the fretboard "tongue" had lifted away from the guitar top. Reason #2 that PLEK was not viable.
So, now, it needs to have the tongue glued back down, then get refretted, THEN PLEK'ed. Oh, the nut needs to be reslotted, too.
This will all increase the cost of the guitar by 50%.
A fair chuck of change. Now, to be fair, after a whole string of denials, Carter offered to partially reimburse me for the work... UNTIL the saw what the cost was. Then more strong denials until they just offered to give me a discount if I shipped it back to them for the work. The shipping would add another couple hundred bucks and Carter got it wrong in the first place. Why should I trust them again??? They feel I am being ripped off. They don't believe I need new frets ( I DO need at least SOME replaced, might as well get them all done & start fresh). They think it's too much money. Well, it's not my first Martin refret done in the SF Bay Area and it's not cheap, no, but that's the price for living here (and I gladly pay it). Sorry, I don't live in Tennessee, folks. Or want to.
In the end, I will have a phenomenal guitar.
It just didn't come to me that way.
Phooey! on Carter. All I ask is, don't lie to me. They promised to comp me a T Shirt & a hat... then I had to BEG them to send it to me. They're just not a friendly place to deal with.
I'll stick with Gryphon.