Ingrid R.
Yelp
Overpriced, Underwhelming, and Abysmal Service
I wish I could say my recent visit to Casa Chapala was just a bad night, but after speaking with another regular customer who shared similar frustrations, it's clear this place has systemic issues. From the moment we walked in, the lack of ambiance was obvious-- the decor looks like leftovers from a 2005 quinceañera--dusty piñatas, faded papel picado, and party supplies that should've been retired a decade ago. The whole place feels like a sad, forgotten banquet hall, with zero effort put into upkeep or atmosphere.
The service was, frankly, insulting. The all-male front-of-house team (waiter, manager, and host) spent most of the evening clustered at the front chatting, completely disengaged from diners. Getting their attention was like waving down a taxi in a rainstorm--nearly impossible. The women on staff (who actually seemed to care) noticed our struggles and stepped in, but they shouldn't have had to compensate for their coworkers' negligence.
To add insult to injury, we ordered food our waiter explicitly said was on happy hour, only to be charged full price. When we pointed this out, the manager couldn't even be bothered to come speak with us--no apology, no correction, just indifference. Another diner mentioned he's had similar experiences but keeps returning *only* because of the location. That's not loyalty; that's resignation.
The food? Fine, but wildly overpriced for what you get. Combine that with the abysmal service and complete lack of ambiance, and there's zero justification for the cost. Save your money and go somewhere that actually values its customers.