Mark Navarro
Google
We spent five days at this 5-star rated hotel in Khao Lak (beach town about 2 hours outside of old town Phuket). The modern design was appealing, and everything was clean throughout our stay. The staff was exceptionally friendly and accommodating. Most employees spoke a little English, but sometimes communication was challenging due to language barriers. For instance, we had booked a spa treatment for Thursday, but it was scheduled for Friday instead. They did still accept us that day, even with the mix up. Additionally, the lock on our room was never fixed. I notified the staff multiple times that the door could be opened without a key card, but the issue was never resolved.
On a positive note, the food was delicious during both breakfast and dinner at the La Aranya restaurant. They even set up a special table and provided complimentary champagne to help us celebrate our anniversary. Overall, the hotel is lovely, and the staff is helpful and friendly.