francois D.
Google
Dear General Manager,
I am writing to you regarding my recent stay at Casa de La Flora, as I would like to share my experience with you directly before posting a detailed review on public platforms such as TripAdvisor and Google.
We stayed two nights in a Sea View / Beachfront room, and I would like to acknowledge that the room itself and the beachfront location were excellent and fully met our expectations.
However, our overall experience was negatively impacted by the front desk service, which created an unnecessary and constant sense of pressure throughout our stay.
From the moment we arrived, the focus was placed almost exclusively on immediate payment rather than on welcoming us as guests:
We were pressed to settle the payment straight away,
A staff member followed us all the way to our room with a credit card machine to ensure payment was completed immediately,
The very first question asked upon arrival concerned the exact time of our check-out the following day, giving us the clear impression that our departure was more important than our stay.
This approach felt stressful and is, in my opinion, not in line with the level of service expected from a hotel of this standard.
During our stay, we wished to extend our reservation by one additional night. As our original room was no longer available, we were offered a Duplex Grand Pool Villa Beachfront.
Unfortunately:
The villa is not truly beachfront, as the view is blocked by a wall with no sea view at all,
There was a persistent sewage smell in the bathroom area, which made the room uncomfortable to use.
These issues do not reflect either the room category description or the quality standards one would reasonably expect.
Last point, when we left the person in charge of luggage forgot to put in a bag belonging to us containing a computer and my passport.
Before leaving a review on Google, I emailed the General Manager ( Mr Jirapa Lertkulthana) who never replied.