Eric J.
Yelp
Casa Dona Susana is centrally located to everything - bars, shopping, restaurants, beach, pharmacies, etc. The rooms were clean and basic, which was fine with me. Rooms had AC, telephone, soap, shampoo, towels, closet, ironing board, iron, TV/Cable, etc. They were nicely decorated. WiFi was excellent - never had any issues. The rooftop was clean, and hardly anyone. I loved it. I did not have views from my room except for brick rooftops from other buildings, LOL . It was okay with me as I spend most of the days out hanging out with my friends. Security was good.
Things that I did not care about: They gave me a red plastic bracelet which I had to keep on my wrist for 9 (nine) days. You get used to it.
Front desk service: When I got there, I dealt with a guy that did not know what he was doing and could not make any decisions. He called someone to assist me with some questions. I wanted copies of everything that I signed because there were several restrictions. The guy said that they do not provide copies of signed documents. I took pictures of the documents. When I asked for a local map of the area, I was given a good map, but they could not show me where their hotel was on the map. They should be familiarized with the area as I am sure tourists would be asking. On the other side of the coin, there was a young lady during the day, and she was delightful and service-oriented.
I found additional information about their sister hotels because I read some reviews. The guys at the front desk did not tell me that I could use the swimming pool from the other hotel across the street and the private beach from their other hotel. In general, there is a lack of hospitality assisting guests from some of the staff. However, after I checked in, I did not need additional assistance because I read all these helpful reviews.