shanpixels
Google
I regret choosing Casa Matilda for our valentines diner celebration 😒 our first Red flag 🚩 was the valet parking service! We parked next to the umbrella but no one was there to park the car. We went inside and they told us to go back outside to wait for the driver that he was probably picking someone’s car. So I went outside and my wife went to our table, I waited for about 7 minutes until shows up then he told me it’s $25 Dollars, cash? Or Zelle to me but have to be right now! I told him I usually pay on my way out and he said no, you pay first here. Then I went inside to meet my wife and at the very beginning everything was looking good, they were bringing our drinks and appetizers with a good timing but after we finished eating our appetizers we began to the people from other tables complaining about the service, the food and others because they were feeling neglected and as soon as I noticed all that I told my wife, I hope we don’t get a bad experience here tonight like those people! And we ended up being neglected as well. Our waitresses were going everywhere and spending most of the time near the bar doing who knows what but clearly she forgot about us and she was not the only one doing it, I saw their manager running like a chicken going from table to table talking to like five different tables, they all complained about something last night on Valentine’s Day. This restaurant needs a whole bunch of new stuff because the people working last night, all of them were just doing a terrible job, neglecting customers, bringing the food super late and they couldn’t read the body language of the people seated bored and waiting for someone to come over. This restaurant needs implement a better system because they don’t know what they are doing and specifically on a night that was very important for all of us eating there on Valentine’s Day. They need more valet drivers, they need a person to coordinate and watch over all the waitresses and waiters so they won’t neglect anyone and also to make sure customers are getting a good service CONSISTENTLY! We are Very,Very Disappointed and this restaurant is now on my Not to Go List! This restaurant looks beautiful decorated but when the service is horrible in general, no decoration or music will make things better. One start review is what this restaurant gets from us! I wrote this review on the next day after Valentine’s and it looks like no one from casa Matilda cares enough about their relationship with their customers red flags 🚩
