annapN6046PM
Google
We were booked into Casa Republica in Barranco by our agent. The hotel is stylish and we mostly enjoyed staying here. There are two buts, however. |First of all, the breakfast selection was not very exciting. No cereals, limited hot dishes apart from eggs, not much fruit.|Secondly, I left one pair of trousers at reception for clearing. They told me they did not know how much it would cost, but that they would be back by 9 pm that night. They weren't. The next day when I collected they told me that it was 60 soles, totally exorbitant. I queried this on check out but they wouldn't make any concession, saying that the laundry probably had to wash them separately incurring higher energy costs, had to pay taxes, etc etc. So if they knew how their laundry operated, they probably had a shrewd Idea what they'd be charging me but had not shared the information. It felt like a complete rip-off. It spoiled the experience for us. My fault for entrusting washing to them but still but some good will on the part of the hotel in the name of customer service/relations would have gone a long way.