Layce M.
Yelp
We've been visiting Casa Robles since it opened, after being long-time fans of Chapala's on 12th. While we loved Chapala's, the move to Casa Robles made sense since it's closer. Initially, the food didn't quite meet our expectations, but we gave it another chance, and things seemed to improve.
However, in recent take-out orders, we've encountered some consistency issues. On multiple occasions, something has been missing from our order, and the quality of the food has varied drastically. For example, we ordered a dish tonight that I had enjoyed at the restaurant a couple of weeks ago. Tonight, however, it lacked the meat I remembered and was overloaded with green peppers (which weren't part of the dish last time). It also seemed to have very few other ingredients. We've had similar issues with the chicken taco salad and a couple other menu items a few times as well.
I'm unsure if this inconsistency is due to changes in kitchen staff or something else, but it's been noticeable. When Casa Robles gets it right, the food is fantastic! Unfortunately, the inconsistency has been a recurring problem. Because of this, we will return to Chapala's, where our favorite dishes are more reliably consistent, despite the occasional off day.
I don't usually leave reviews, let alone lower reviews, especially since the owner is such a nice guy, but I think it's important to provide feedback on the quality and consistency. The portion sizes, ingredients, and overall consistency could use some quality control. With dining out being a rare treat these days, it's crucial to have that dependable experience.
The take-out side of the business seems to need more attention, and perhaps it's not their main focus?? We've noticed errors or missing items in our take-out orders almost every time, so I would advise always double-checking when you order.
Service inside the restaurant is always great, but take-out could use some work. We hope Casa Robles can iron out these issues, as we do love the place when they nail it and know how tough the restaurant business can be, hubby owned one in Boise years ago, so we get it! Fingers crossed they get it together!