Barbara B
Google
My husband and I stopped by today, genuinely excited to try a new spot. Unfortunately, our experience left us deeply disappointed.
When we walked in, we were met by a woman with blonde hair who immediately gave us a demeaning look and her nice employee who was really kind. I ordered a strawberry gelato and my husband ordered a mint chip scoop. We then go to their fridge to grab and ice cream cookie but as we’re looking to see what else there is the woman in the blonde hair tells my husband to close the fridge in a rude tone.
I politely asked if you offered pup cups or whipped cream for dogs, and even said I was happy to pay for it. She looked visibly annoyed, so I quickly said “no worries, I don’t want to inconvenience you, just a small scoop of vanilla ice cream is fine for my dog.” Still, her demeanor remained irritable and dismissive.
This was what prompted me to leave a review: She asked where we were from, and I explained we are Bolivian and Salvadoran, but we are also American, born and raised here in the States. The entire exchange left me feeling judged.
As small business owners ourselves, we understand how important customer service is and how far kindness and decency can go. Please consider how your staff treat customers—experiences like this leave a lasting impression.