Kerry M.
Google
Our expectations were probably too high.
As context, we eat out a lot all over the world, and have visited Spain many, many times and embrace all manner of cuisines.
Initially lovely atmosphere, lots of families eating Saturday lunch together very buzzy!
Had been highly recommended to visit and made a special trip. We were 6 visitors from the Uk.
Nice food. Not exceptional, however very patchy staff.
Not well trained, not very friendly, did not expect an English menu, and there was not one available anyway, which was fine as one of our party has pretty good Spanish and we had even written down our order to read to the waitress from, having done lots of Google translation at the table to make sure we got the right food.
When we asked about details of whether vegetables came with each main course were told no, and when asked whether we could order extra, were told categorically no extra vegetables available or potatoes or even chips available ( even though other dishes came with veg and chips) to accompany what was a very delicious but lonely piece of venison for example.
2 major errors in our order. One a missing main course the other pork instead of fish.
No apology, or attempt to find a solution given, quite the opposite they blamed us and the younger of the 2 waitresses just shrugged.
No attention to detail, very little help or understanding that Spanish was not our first language.
Very disappointing and a very late offer of 4 free espressos but again no apology at all.
A feeling that they were a bit indifferent as we were not Spanish and that they are resting on their laurels having been established for so long.
Another large Spanish party were at point of payment very disgruntled as we left too, which made us feel we were not alone in being less than happy with the experience.
