Casa Vitrales

We just returned from the trip of a lifetime visiting Havana and Western Cuba. As American citizens, my family and I were understandably cautious about visiting but I wanted to meet my cousin and his family after only communicating via FB for years. Our agency placed us at Casa Vitrales and we enjoyed every moment. From a gorgeous rooftop vista while enjoying fresh fruit and a delicious breakfast, to the charming and comfortable accommodations, to the wonderful staff that attended to every need, I felt like they truly cared about every aspect of our stay. I ever get back to Cuba, I DEFINITELY will be staying here.

I spent 10 days/nights in Casa Vitrales. It was a great stay in the heart of this historic part of the city. The owner and the staff are extremely friendly, polite, and helpful. I deliberately chose a room with a balcony to the street which makes you part of vibrant Havana old town street life. I enjoyed this atmosphere a lot … but be ready to have a taste of Salsa music at one in the morning 💃🕺 If you prefer quieter rooms, they are also available on the other side of the Casa. The team was forthcoming and supportive with every request that I had, including airport transfers. Communication via email for booking was also extremely easy. I highly recommend Casa Vitrales!

Beautiful boutique hotel in a perfect location! We stayed 6 nights and we loved!! Clean, cozy, very good breakfast and the staff is very kind! The owner Osmani makes everything to make you confortable and provide the best services. Certainly we'll come back and stay at the same place. Fully recommended!

This is the best hotel in Cuba. Osmani and Dick helped make my stay wonderful. Food — fantastic. Convenience — fantastic. Comfort — fantastic. Staff support — fantastic. Safety — fantastic. Size of rooms — fantastic. I will return!

Stayed here in a single room for a last minute trip to Havana. Location is super convenient to all the historic aspects of old Havana, Malecon and several famous bars and restaurants. Host Mary Vitrales is very helpful and awesome overall. She helped arrange airport pick up and drop off and also a walking guide. Room was right sized for me with all important basics in the room including a/c. Mary even surprised me with a complimentary mango plate. Breakfast in the morning on rooftop was so yum with fresh fruit, eggs, bread, juice and of course coffee. Truly enjoyed my stay.

Casa Vitrales is a gem tucked in old Havana very close to great restaurants, coffee shops, and sites. It is beautiful and thoughtfully decorated, and the staff are so kind. Mary, the house manager, and the owner were very welcoming and ensured we had everything we needed for our stay. We booked the suite and it is large with high ceilings and a sitting room. The bed and pillows were very comfortable, the ac was cold on the hot Havana days, and the bathroom was large and luxurious. The breakfast was light and perfect each morning, and served on the rooftop overlooking the city. I plan to stay at Casa Vitrales every time I visit.

We recently spent 6 comfortable nights at Casa Vitrales. We had a warm welcome when we arrived and Alex and all the other staff were unfailingly helpful and friendly. The hotel is in a good location for exploring the old city. It is a quirky building with lots of interesting artwork. Breakfast was served on the roof from where we had great views of Havana and could watch a humming bird feeding from the plants. Guests need to be reasonably agile as the hotel is spread over 4 floors with steep winding staircases. Highly, highly recommended

Casa Vitrales was surprisingly a wonderful place to stay after our experience in a so called 5 star luxury hotel in Varadero! If this place had been in Varadero our holiday might have been a completely different experience. A beautiful place, furnished beautifully, comfortable bedrooms with good air conditioning, good quality bedding and very good quality towels etc.. in the bathroom. Condidering the embargo and excuses from the 5 star hotel, Casa Vitrales is able to provide a lovely breakfast with fresh fruit every morning, fresh coffee, eggs and ham along with a jug of fresh fruit juice.!! Maybe there is no embargo in Havana. I think it all comes down to the owner who cares about his customer and wants to provide the best service he can. We were greeted with a warm welcome and he could not have been more polite or helpful. If you decide to stay in Havana I can highly recommend this place for location and a wonderful stay in lovely accomodation. Other places have a lot to learn!! Thank you Osmani for such a warm welcome and excellent service.