Anonymous W.
Google
I’ve been dining/hanging out at Castaways for almost 2 years now with friends. It’s a great restaurant with amazing drinks and an awesome atmosphere. I’d like to however bring up our experience yesterday, while I’ve never had a problem here, with the food, drinks, or service. Yesterday was definitely a bummer. Having gotten off early we decided to head to our favorite spot to grab drinks before continuing our day. From the moment our server arrived she had already seemed in a bad mood, maybe from us sitting outside, being like the only group there, or just something else entirely. Either way the vibe was NOT the same as it’s been for years. I take complete blame in the fact that I didn’t have my ID with me that day, and understand you’re not supposed to serve without it. Unfortunately I just blanked on bringing it, it was rightfully wrong to assume having come here for a while now it’d be fine but I placed my bets anyways. I had tried showing a different form of identification(also my fault as it’s my older ID) but was still told no, I can’t even be upset with that as it’s literally the law. But it wasn’t the fact that I couldn’t get served, but more so the way the server had acted about the entire situation. From the beginning she had been not the happiest and was short/rude. Overall it made for an awkward situation and not an experience I was expecting in the slightest. Hopefully it was just a bad day/moment and things change. Still leaving 5 stars because I’ve never frequented anywhere as much and don’t feel like one person can represent the amazing atmosphere provided. Highly recommend asking for Momo as she’s never anything but pleasant and upbeat.