rp11201
Google
In my opinion, this is not a 5-star hotel. ||||I have wanted to visit this property for years and was really excited and looking forward to my stay. Unfortunately, I found it overall pretty disappointing. The room was very different from what I saw on the booking/website. I understand not all rooms are the same or decorated the same, but it was drastically different in style and touch and sophistication than what was shown - had I been shown pictures of the room I had I don’t think I would have booked this hotel. ||||The property is beautiful with an outstanding view (truly a jaw dropper), but it’s also in need of some real TLC. The pool was old and outdated, the bathroom linens were sparse, the grounds were beautiful but also clearly needed some care and attention. The bathroom and room felt old - not in a charming way but in a totally outdated way. ||||I had a lot of issues with the internet and needed to work while I was there, so at one point was sitting on the floor near the door to get a signal. I had to ask multiple times for the wifi to be checked before it was updated in my room. ||||Upon check in I had some minor issues with service. Nothing was horrible and the hotel is extremely charming and sweet. But in my opinion this is a 3.5/4 star hotel, not a 5 star hotel. ||||I had plans to do a spa day, and decided against it because based on the experience I felt like it would just be disappointing. ||||What was good — the bed (great linens and very comfortable), the view, the restaurant and the restaurant service, the breakfast buffet, the lounge/restaurant decor. ||||I know this hotel is family-run and I feel bad leaving a mediocre review, but I do think it’s important for potential guests to know. I chose this hotel against some other newer options in the region (Forestis in particular) and I just found the overall stay to be really disappointing and below average for a 5-star hotel.