Arleanne D.
Yelp
If I could give this place a negative star, I WOULD. My family, friends, and I decided to go bowling and take my son to his first bowling alley experience. We decided to go here since it was closest and more convenient to drive to. First and foremost, we had a hard time finding the actual entrance as we tried several doors and had to walk all the way around to finally reach the "main entrance." Security guards were nice, were understanding of me bringing all of my 9 month old's essentials. Bags got checked and went through self checks, they used metal detectors on everyone. Which was comforting considering all the chaos going around in public places, I appreciated that. Security guard was nice enough to let me bring my son's water inside. Mask mandate in Alameda County started the day of but none of us had any masks, luckily security was kind enough to provide us with free masks. Then the shit show begins. We get through security and headed to the front desk where we had to pay for our lanes and shoes. The white women with green hair was a complete racist and should not be working in customer service especially with her disgusting attitude. She explained the rules (REPETITIVELY) as if we didn't hear her the first couple of times. She mentioned that we all had to pay $20 each, which of course wasn't a problem then she mentioned my son had to be included with that charge. My son is 9 months old, can't even walk, better yet can't even bowl so I asked why and she said it was part of the rules. We complied and had our form of payments ready. She kept mentioning that we had to pay for the baby, as if we weren't going to do so??? She then repeated it over 5 times and at that point I was getting frustrated. Her whole attitude was garbage. I dont understand how she can work in customer service around the youth and older individuals and have that type of personality within a work space. Completely unacceptable. Her commentary and side remarks were rude and threw off my whole mood that night. ON TOP OF THAT, she asked if we would be drinking that night and to provide valid ID. I of course did not have my id because my wallet was stolen prior to that night but I did have a valid passport. Showed her my passport and she denied it because she couldn't scan it?? Last time I checked, passports were VALID forms of ID. Im a 27 year old mother, LOL. I have no reason to come up in there and lie about my age. She then made it loud and clear, REPEATED herself and stated that those who aren't drinking need to put on a white wrist band. I was putting on my bowling shoes while managing a child, the least she could do was be patient for me to finish rather than being extremely eager. She repeated it again and I lost my mind. Never again will we be coming back to this establishment. The whole time we were bowling, she kept an eye on us as if we were the stars of the show. What mind boggled me the most was, She was very nice and attentive to her own race. For her to show that kind of attitude around MY son who is just starting to understand the world is CRAZY to me. Have some respect for others. I can literally go on and on and explain things into further detail but all of this should be a good enough review to not bring your family and friends here.