Darcy D.
Yelp
Dear Natalie and Catalina management,
Your empanadas are that delicious that I'd re-consider returning to your fabulous family-owned business. I'd need to know how your phone-in orders have been updated, what do I need to do so that my order is ready upon arrival?
I'd love, besides the empanadas, to bring the GF's down for a cafe y una media luna. You're a secret "fun" destination & I want you to value me as a customer.
1/05/2020
Natalie! 8:20 AM: I called the Market, pressed 106 for the Cafe & Deli. You don't have your act together for a pleasurable customer experience.
My call went straight to voicemail. I left my message pleading that someone return my call. I wanted to place an order for 3 dozen empanadas.
My voicemail message was never returned.
I went to East Hollywood's Armenian bakery, Pabellón, instead. I was able--Natalie, can you imagine?--to place my order for their empanadas online! The pastries are incredible & thewait staff are friendly! My order was ready when I arrived. What would Beyoncé do? She'd say, "Thank you, Jesus"
1/12/2020
Diana, the manager of Café Catalina's, phoned to smoke the peace pipe. We both inhaled. I put her on speaker. I performed my sun salutation & my downward swan flapping. Diana is truly sorry. I'm finding that Catalina's does, in fact, have cute marketing labels they should have affixed to my empanadas boxes. Staff just didn't bother to slap the stickers on. Thereby ensued awkward incident involving my being charged what SNAP clients receive for free, a stamped bag saying "Catalina's: best empanadas in LA!" Yes, they are. But customer service is slacking off. I pray for Catalina's redemption in round 3. I will again attempt the "empanada run." Place a phone order successfully. Drive down to secret parking in your colonia. Hope my order is ready & that the boxes have your cute labels stuck on. This would say, "I weathered a new hood. I found their estacionamiento. I brought you Catalina's because I ca
2/2/2020: Diana rocked this! She & Catalina's best empanadas ever were 1) ready after placing phone order on Super Bowl Sunday! 2) offered up with courtesy & respect! Go here!